Industrial Print Technical Specialist

Responsibilities

• Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems.
• Document work performed, track parts usage, test, calibrate, troubleshoot, load software updates and perform preventative maintenance at scheduled intervals.
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly.
• Identify urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds.
• Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution.
• Provide operator training and ongoing support.
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; apply knowledge to continuously improve the customer experience.
• Perform other projects and tasks assigned by Konica Minolta management.

Qualifications

• High school or equivalent education.
• Extensive technical service support knowledge (3 years minimum).

About the Role

Konica Minolta is seeking an IP Technical Specialist to provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This position is available in Northern California, Denver, CO, and Chicago, IL.