Industrial Field Service Technician (PA or OH)

Why Join Oilgear

Oilgear is a global leader in high-performance hydraulic solutions for demanding industrial applications. Our Field Service Technicians work on complex press and metal-forming systems with strong engineering support, advanced training, and long-term career growth opportunities in a safety-focused, technically driven organization.

About the Role

Hiring Locations & Travel Requirements: Cleveland, OH / Western Pennsylvania. Approximately 75% nationwide travel required. Overnight and multi-day travel should be expected. Some assignments may allow day trips with return home at night, depending on customer location and service needs.

Classification & Overtime Eligibility

Classification: Salaried, Non-Exempt. Overtime eligible for all physical hours worked over 40 in a workweek.

Benefits Overview

• Guaranteed 80 hours per pay period
• Company vehicle
• Discretionary bonus program
• Paid bi-weekly
• PTO & paid holidays
• 401(k) with company match
• Medical (BCBS), Dental (Delta), Vision (VSP)
• HSA with employer contribution
• FSA options
• Employer-paid life and disability insurance
• Optional hospital, accident, and critical illness insurance
• Employee Assistance Program (EAP)
• Safety gear reimbursement
• Tuition assistance ($5,000/year)
• Milestone service awards

Essential Responsibilities and Duties

• Travel to customer sites to provide service for hydraulic equipment as requested
• Diagnose problems with customer equipment and work with relevant departments to provide timely and efficient solutions
• Operate computer-based diagnostic equipment for hydraulic and electronic systems
• Develop service reports and other documentation
• Complete, maintain, and process required paperwork in a timely manner
• Understand the functionality and internal operations of hydraulic systems, including variable servo-controlled pumps, fixed displacement pumps, proportional valves, and solenoid valves, in order to diagnose and troubleshoot potential issues
• Troubleshoot and resolve issues related to hydraulic systems, ensuring proper functionality
• Read, interpret, and troubleshoot from hydraulic schematics to diagnose and repair equipment efficiently
• Communicate with customers to help them understand how to properly use Oilgear products
• Participate in or conduct customer training to facilitate the customer education process
• Stay informed about new technology, developments, and procedures within the hydraulics industry
• Review customer installations to identify opportunities for upgrades and improvements
• Provide feedback to engineers regarding technical issues encountered by customers, helping to improve overall quality and customer satisfaction
• Travel and/or work in Oilgear facilities/shops as needed in addition to customer site visits to support operations

Qualifications

• High school diploma, GED, or equivalent combination of education and experience
• Minimum 3–5 years of experience working with industrial hydraulic systems, with a focus on service, diagnostics, and troubleshooting
• Proficient in Microsoft Office
• Experience and understanding of hydraulically operated machinery, specifically in service, analysis, and troubleshooting
• Ability to understand and troubleshoot complex hydraulic systems, including hydraulic pumps, valves, and systems
• Ability to read and interpret hydraulic schematics and basic electrical drawings
• Strong communication skills to resolve technically challenging problems with customers and internal Oilgear support teams
• Effective listening skills to act as the "Voice of the Customer" and provide feedback to improve customer satisfaction
• Ability to travel up to 75% (required domestic) Overnight and multi-day travel should be expected; however, some assignments may allow for day trips with return home at night, depending on customer location and service needs
• Valid driver’s license
• Successful completion of a background check, drug screening, and driving record check

Physical Demands and Working Environment

• Some work performed in a non-air-conditioned shop environment
• Ability to work in harsh environments, including rain, snow, heat, and with heights
• Ability to lift up to 50lbs
• Exposure to noise, dust, odors, and fumes in a shop environment
• Regular bending, stooping, sitting, standing, walking, and climbing fixed ladders or staircases

Training Requirements

• General safety training
• Oilgear safety and compliance training, as well as any additional training required by customers
• ISO 9001 processes and applicable quality procedures

Personal Protective Equipment (PPE)

• Safety glasses
• Steel-toe or composite-toe shoes
• Gloves, goggles, shields, aprons, etc., as required for specific tasks
• Hard hats (mandatory in certain environments, such as forge or steel forming applications)
• Safety vests
• Ear protection
• Long sleeve clothing
• Cut-resistant gloves