Industrial Design Client Services Manager - Food & Beverage Market Sector

About the role

The Industrial Design Client Services Manager – Food & Beverage is responsible for driving growth by identifying, shaping, and winning major capital projects across the food and beverage market sector. This role leads strategic pursuits, builds executive-level client relationships, and aligns Brown and Caldwell’s multidisciplinary capabilities to support client investments in water, wastewater, and facility infrastructure through traditional and alternative design and delivery methods, including design-bid-build, design-build, and collaborative delivery models, while advancing long-term account growth and market presence.

Responsibilities

• Define and lead enterprise-level growth strategies for Type I clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Persistently partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary Client Service Teams (CSTs) with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next-generation CSM talent through active coaching and sponsorship.
• Maintain executive-level relationships across the client organization.

Requirements

A minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development. Proven success in business development and capture strategy for large capital projects within the private sector. Experience with traditional and collaborative delivery approaches, including design-bid-build, design-build, progressive design-build, EPC, and IPD. Strong understanding of food and beverage operations, regulatory drivers, and water, wastewater, and infrastructure challenges. Professional licensure such as PE, or relevant certifications such as DBIA or PMP, preferred.

Qualifications

Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion. Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability. Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development. Proven success serving as Sales Leader on major, strategic proposals. Exceptional ability to develop, expand, and influence executive-level client relationships. Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies. Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities. Advanced ability to lead and align multidisciplinary teams around complex business objectives. Strong working knowledge of governance frameworks, decision-support models, and change leadership practices. Exceptional strategic planning, engagement, and communication capabilities. Highly developed facilitation, executive presentation, and negotiation skills. Advanced risk identification, mitigation, and portfolio management expertise. Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance. Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Skills

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive-level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Hightly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Benefits and Other Compensation

We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown And Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.