Industrial Business Services Manager

Position Summary

Greater Jamaica Development Corporation (GJDC) is seeking a dynamic and relationship-driven Business Services Manager to support the growth and sustainability of businesses throughout Southern Queens County. This position serves as the primary advisor and resource connector for local businesses by providing one-on-one technical assistance, facilitating access to capital and government incentive programs, supporting business development, and strengthening relationships with key public and private sector partners.

Essential Responsibilities

• Serve as the primary point of contact for businesses and respond to requests for business and industrial development assistance on an as needed basis through referrals or technical assistance.
• Provide individualized business counseling related to business planning, financing, government incentives, commercial leasing, procurement opportunities, workforce needs, and operational growth.
• Promote NYC Department of Small Business Services programs and services to industrial and transportation businesses.
• Afford businesses with navigating City, State, and Federal programs and incentives.
• Track client outcomes and maintain accurate case management records.
• Access to Capital & Financial Services
• Education businesses on available financing options, including traditional lending, alternative financing, microloans, revolving loan funds, and grant opportunities.
• Assist businesses with loan packaging and preparation of financing applications.
• Support GJDC's Revolving Loan Fund and other capital access initiatives as assigned.
• Business Outreach & Partnership Development
• Develop relationships with local businesses, chambers of commerce, commercial property owners, and community organizations.
• Conduct outreach to identify business needs and increase awareness of GJDC programs and services.
• Represent GJDC at community meetings, networking events, and business forums.
• Foster strategic partnerships that strengthen the local business ecosystem and support neighborhood revitalization.
• Program & Contract Management
• Aid in managing business services contracts, including deliverables required by the NYC Department of Small Business Services and other funders.
• Ensure accurate data collection, reporting, and compliance with contract requirements.
• Prepare monthly, quarterly, and annual reports.
• Maintain CRM databases and case management systems.
• Collaborate across departments to connect businesses with workforce development, commercial revitalization, MWBE, and entrepreneurship programs.
• Workshops, Events & Resource Development
• Participate in business workshops, networking events, technical assistance seminars, and informational sessions.
• Promote business participation in procurement, supplier diversity, workforce, and MWBE initiatives.
• Research & Economic Development
• Monitor economic trends affecting businesses in Southern Queens.
• Develop reports, success stories, and impact summaries.
• Support advocacy initiatives that strengthen the regional business climate.

Qualifications

• Bachelor’s degree in business administration, Public Administration, Economic Development, Urban Planning, Finance, Hospitality, or a related field.
• Minimum of two years of experience in business services, economic development, small business advising, community development, or program management.
• Experience working directly with entrepreneurs and small businesses.
• Knowledge of business financing, lending practices, and public incentive programs.
• Strong relationship building and stakeholder engagement skills.
• Strong written and verbal communication skills.
• Strong organizational and project management abilities.
• Proficiency with Microsoft Office, CRM systems, and data management platforms.
• Preferred: Master’s degree in business administration, Public Administration, Economic Development, Urban Planning, or a related field; equivalent experience may be considered.
• Two or more years of experience in business advising/support, workforce development, small business development, economic development, or program management.
• Familiarity with NYC Department of Small Business Services programs.
• Experience working with economic revitalization initiatives.
• Bilingual proficiency (Spanish, Bengali, Haitian Creole, or another language commonly spoken in Queens) is a plus.

Core Competencies

• Business Development
• Relationship Management
• Economic Development
• Financial Analysis
• Community Engagement
• Customer Service Excellence
• Project Management
• Data Analysis & Reporting
• Collaboration
• Performance Measures

Success in this position will be measured by:

• Number of businesses served and retained.
• Business satisfaction and engagement.
• Successful referrals to financing, incentives, and technical assistance resources.
• Capital accessed by participating businesses.
• Timely reporting.
• Strategic partnerships developed.
• Business retention and expansion outcomes.
• Contributions to economic development initiatives across Southern Queens.