Indoor Equipment Support Specialist

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries—transforming them into essential ingredients that feed animals, fertilize crops, fuel planes, and nourish people. As the largest publicly traded company of its kind, we operate over 260 facilities in more than 15 countries, driving sustainability and a circular economy at global scale.

About the role

The Equipment Installation Coordinator provides direct support to DAR PRO customers and plants by managing equipment requisitions and installations with the Dar Pro equipment team. This role also serves as backup for other Equipment Installation Coordinator positions, with a strong emphasis on scheduling, multi-job coordination, and delivering exemplary service. Attention to detail and strong organizational skills are essential.

Responsibilities

• Support indoor equipment installations by facilitating requisitions and invoice matching for third-party installer companies.
• Support the DarLinQ national roll-out implementation.
• Initiate and maintain regular communication with customers throughout the installation lifecycle, ensuring timely follow-up and resolution of open questions.
• Understand customer requirements and the technical aspects of equipment and installations.
• Ensure all equipment, parts, and materials are ordered, prepared, and managed.
• Schedule pre- and post-job inspections/surveys.
• Relay accurate information to management and technicians to ensure proficient, high-quality customer experiences.
• Ensure proper Oracle inputs to enable operations teams to deliver quality service.
• Serve as backup for indoor equipment order submissions in Oracle Sales Cloud, verifying accuracy and completeness.
• Coordinate multiple installation crews by overseeing schedules, jobs, and resources, and directing install leads on a job-specific basis.
• Perform all other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Minimum of 1 year of experience in either:
  • Customer service in an office environment, and/or
  • Project coordination.
• Demonstrated experience using Microsoft Office as well as CRM or order management systems.

Preferred Qualifications

• College (2–4 year) degree.
• Good general mechanical background.
• Able to learn, understand, and apply new technologies.
• Excellent organizational skills with strong attention to detail.
• Strong verbal and written communication skills.
• Self-motivated, enthusiastic, and positive attitude.
• Ability to be assertive and persuasive without being aggressive.
• Demonstrates a sense of urgency and decisiveness as appropriate.

Working Conditions

This role operates primarily in an office environment with the following physical demands:

• Constantly required to remain in a stationary position (sit).
• Constantly required to move about inside/outside the office or work location (walk).
• Constantly operates a computer and other office machinery (use hands to finger, handle, or feel).
• Constantly required to position oneself to maintain computers, including under desks and in server closets (stoop, kneel, crouch, or crawl).
• Occasionally required to ascend/descend a ladder (climb or balance).
• Constantly required to use senses to effectively communicate with co-workers and clients and detect hazardous conditions (talk, hear, taste, smell).
• Occasionally lifts up to 25 pounds.

Benefits

• 401(k)
• Health, dental, and vision insurance
• Paid time off