Used Equipment Support Specialist

Job Purpose

The Used Equipment Specialist supports dispatching used equipment leads to the correct individuals within our branch network. These leads may come thru multiple channels including phone calls, third party websites, and internal website. The Used Equipment Specialist position requires someone who responds quickly to the lead dispatching process while simultaneously being able to follow our documentation process.

What you will do

• Dispatch used equipment leads in a timely manner.
• Follow the documentation process and understand the handling of leads in Salesforce.
• Consistent understanding of the dealer/wholesaler lead process
• Must handle multiple priorities and a high volume of leads.
• Professional communication via email and phone calls.

Requirements

• High school or GED required, bachelor's degree preferred
• 1 year of customer service or support experience preferred.
• Current equipment coordinators in the rental industry are a plus.
• Experience leveraging CRM platforms like Salesforce.com as part of daily functions.

Skills

• Passion for customer service and support
• Comfortable using Microsoft Office products (Outlook, Excel, Word)
• Self-motivated to achieve goals and deliver results
• Communicate professionally and effectively in email and on phone calls
• Drive results through teamwork and business processes
• Ability to organize and manage multiple priorities

Pay

$22.00 - $25.00 per hour

Benefits

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance