Jobs · Legal

Individual Disability Claims Specialist

MetLife · Tampa, FL · 4 wk ago
RemoteRemoteLegal$47k–$63k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro paragraphs about role, then "The Opportunity" description, then "Key Responsibilities", then "Required Qualifications", then "Preferred Qualifications", then salary range, then benefits. Also maybe "About MetLife" but that's generic company info; we can include as "About MetLife" section if substantive. The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to decide which sections to include. The posting includes: - Intro description (maybe "About the role"): The first paragraph(s) describing role, purpose, etc. Could be "About the role". - "The Opportunity" description: could be part of About the role or separate. Might combine. - "Key Responsibilities": list of duties. - "Required Qualifications": list. - "Preferred Qualifications": list. - Salary: "The expected salary range for this position is $47,000-$63,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives." That's pay info. So we need a Pay section. - Benefits: "Benefits We Offer ..." includes details. So Benefits section. - About MetLife: company description; could be "About MetLife" section. We should not include Schedule (not mentioned). Skills maybe not separate; we have qualifications. We need to use

    for each section heading. Use
    • for any list of duties/requirements/benefits. Use

      for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points from responsibilities, qualifications, preferred qualifications, benefits list. We need to remove boilerplate: EEO, legal, accommodation, drug-free workplace, Massachusetts lie detector, posting duration, etc. Also remove navigation, cookie, etc. Also remove "All incentives and benefits are subject to the applicable plan terms." maybe keep? It's part of benefits? It's a generic statement; but it's substantive? It's about incentives; maybe keep as part of Pay or Benefits? It says "All incentives and benefits are subject to the applicable plan terms." Could be considered boilerplate but it's about incentives; but it's generic. Might drop as it's not specific detail. However we need to preserve ALL substantive information; this is a generic disclaimer; maybe it's considered boilerplate. Safer to drop. Also remove "For more information regarding MetLife’s U.S. benefits, please click here." That's a link; drop. Also remove "MetLife is an Equal Opportunity Employer..." etc. That's EEO boilerplate; drop. Also remove "If you need an accommodation due to a disability, please email us at accommodations@metlife.com." drop. Also remove "MetLife maintains a drug-free workplace..." drop. Also remove "This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date." drop. Also remove "All incentives and benefits are subject to the applicable plan terms." maybe drop. Now we need to format. Let's extract content. Intro / About the role: "On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time." Then "The Opportunity The IDI Claims Assistant is responsible for supporting the Individual Disability Income (IDI) claims process by facilitating timely communication, gathering claim information, managing pre-proof-of-loss activities, and completing administrative claim tasks across the United States. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to play a key role in helping customers move through the claims process with clarity, care, and confidence. This role contributes to a seamless customer experience by proactively following up with insureds and their representatives, maintaining accurate claim documentation, and supporting Claims Specialists in delivering timely and efficient claim outcomes." We could combine these into About the role section. Now Key Responsibilities bullet list: - Lead timely follow-up efforts for assigned pending IDI claims from initial notice through receipt of proof of loss, ensuring activities align with service standards and support efficient claim progression. - Create clear, professional, and primarily templated correspondence for insureds, providers, employers, attorneys, and other claim stakeholders in alignment with company standards. - Oversee accurate claim activity documentation, customer interaction records, and follow-up notes to maintain organized claim files and support informed claim handling. - Manage daily workload, claim system activities, aging requirements, and assigned administrative tasks to help ensure timely completion of claim-related responsibilities. - Develop strong working knowledge of IDI claim processes, stable block maintenance activities, and file-management practices to support Claims Specialists and management needs. - Coordinate communication with insureds, authorized representatives, and internal partners to obtain outstanding information, provide claim status updates, and support administrative research requests or special projects. Now Required Qualifications bullet list: - High school diploma required to support accurate claim documentation, professional correspondence, and administrative claim activities in a business environment. - Experience using claim systems, Microsoft Office, or related business tools to manage workload, document customer interactions, track follow-up activities, and maintain organized claim files. - Strong communication, customer service, organizational, and time-management skills with the ability to exercise sound judgment and make decisions based on available facts. - Detail-oriented, dependable, and professional approach with a commitment to supporting customers, internal partners, and timely claim outcomes. Now Preferred Qualifications bullet list: - Suggested 3 to 5 years of experience in disability claims, insurance operations, customer service, or related professional business support. - Experience using claim systems, Microsoft Office, or related business platforms to support claim file maintenance, workload tracking, correspondence, and administrative follow-up. - Customer-focused, organized, and collaborative work style with the ability to manage priorities, communicate professionally, and support timely claim outcomes. - Adaptable, dependable, and detail-oriented approach with a willingness to learn IDI claims processes and contribute to a positive customer and team experience. Now Pay: - The expected salary range for this position is $47,000-$63,000. - This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. We could combine into a Pay section with prose. Now Benefits: List: - We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. - We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, - group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, - as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! Also earlier: "Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families." We can include that as prose then list. Now About MetLife: Paragraph(s): "Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!" We can include that as About MetLife section. Now we need to output HTML fragment with headings

      and content. We need to decide which sections to include: About the role, Responsibilities, Requirements (maybe Required Qualifications), Preferred Qualifications, Pay, Benefits, About MetLife. We could combine Required and Preferred Qualifications into a Qualifications section with subheadings? But instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could have: -

      About the role

      (intro + opportunity) -

      Responsibilities

      (list) -

      Requirements

      (Required Qualifications) -

      Preferred Qualifications

      (maybe separate heading; but they said Qualifications as a heading; but we can still use Preferred Qualifications as heading? They gave examples but not strict; we can use Preferred Qualifications as heading if content exists. It's okay. -

      Pay

      (salary range and incentives) -

      Benefits

      (benefits list) -

      About MetLife

      (company description) We should not include Skills unless we have specific skills list; we have skills within qualifications but not separate. Now we need to format lists with
      • . For prose, use

        . We must preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet exactly as in posting. Check for any duplicated lines: The posting repeats some phrases like "Experience using claim systems, Microsoft Office, or related business tools" appears in both Required and Preferred; we keep both. Now ensure we don't include any boilerplate. Let's craft HTML. Start with

        About the role

        then

        with the intro paragraphs combined. We need to ensure we keep the exact wording, but we can combine into one

        maybe two paragraphs. It's okay to split into multiple

        for readability but not required. We'll keep as one

        containing both paragraphs separated by a space

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