IndieWire: Client Success Associate

IndieWire is seeking a driven and relationship-focused Client Success Associate to support pre-, mid-, and post-sale support for entertainment and consumer accounts. The ideal candidate is nimble, creative, and thrives in a fast-paced environment.

About the role

You will work with the IndieWire sales, marketing, editorial, ad operations, and product teams to ensure every client partnership delivers a seamless, creative, and results-driven experience. This role is based in Los Angeles and reports to the Senior Client Success Manager. This is also a compelling opportunity for candidates coming from arts organizations, film festivals, or publishing — anywhere deep knowledge of the film and entertainment landscape meets client-facing skills.

Responsibilities

• Support ad operations on asset delivery, digital inventory management, makegoods, and delivery optimization.
• Collect screenshots for display ad takeovers, email sponsorships, custom sponsorships, and other assets.
• Monitor paid social media amplification metrics and budgets.
• Support the creation of compelling proposals, media kits, and sales materials for partner outreach across digital, custom content, and live media offerings.
• Support custom content campaigns including editorial integrations, branded video, and social initiatives — support timelines, logistics, and cross-functional alignment.
• Support management and tracking of marketing assets and deliverables for both digital and live media activations.
• Support creation of detailed campaign wrap-up reports and client-facing decks for integrated and digital packages.
• Support contract negotiations and billing/payment coordination.
• Salesforce entry and accounting coordination to ensure IOs and invoices are accurately entered, tracked, billed, and reconciled.
• Cross-functional communication across sales, video, editorial, social, marketing, and events teams.
• Occasionally event support and on-site duties and responsibilities.
• Other duties as assigned.

Requirements

• At least 1-2 years of experience in media planning, supporting brand partnerships, or other client and sales support.
• Demonstrated ability to thrive independently in a fast-paced, deadline-driven environment.
• Strong communication and relationship-building skills.
• Knowledge of the film, TV, and entertainment industry landscape (a bonus).

Qualifications

• Preferred experience working with entertainment industry clients (studios, streamers, distributors, PR firms).
• Background in sponsor/partnership management at an arts organization, film festival, or publisher or entertainment/consumer agency background.

Schedule

As PMC values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture.

Pay

Typical wage $25/hr. The total compensation package for this position will also include other elements, such as a full range of medical, financial, and/or other benefits including 401(k).

Benefits

• Comprehensive healthcare (medical, dental, and vision) with 100% of monthly premiums paid by the company for the employee and their family.
• HSA with an employer contribution.
• FSA (Healthcare, Dependent Care & Commuter).
• EAP (Employee Assistance Program).
• Life Insurance.
• 401K with an employer match.
• Paid Parental Leave.
• Long-term Disability.
• Generous Paid Time Off (PTO).
• Pet Insurance.
• Home & Auto insurance.
• Wellness initiatives including yoga, meditation, wellness weeks on various topics, and financial wellness.

About IndieWire

For over 30 years, IndieWire has been covering the business and art of entertainment. With the respect of film and TV creators, executives, and passionate fans alike, IndieWire is known for being ahead of the curve with a unique editorial voice that combines in-depth industry reporting and analysis, breaking news, and its best-in-class Oscars, Emmys, and crafts coverage. IndieWire began in July 1996 as an online chat room and evolved to become one of the earliest online entertainment news outlets. As IndieWire grew, its coverage expanded beyond film festivals and the independent film industry to include all aspects of Hollywood and the expanding universes of TV and streaming and has continued to do so since being acquired by Penske Media Corp. in 2016.

About Penske Media Corporation (PMC)

Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate monthly audience of more than 500 million people. Since 2004, PMC has been a pioneer in digital media and owns over 300 live events, while reaching audiences across all screens. Penske Media is recognized as one of the Top 100 Private Companies in the United States and North America. Their iconic media brands include Variety, Rolling Stone, The Verge, Billboard, The Hollywood Reporter, WWD, SHE Media, Robb Report, Deadline, Eater, Sportico, ARTnews, Fairchild Media, VIBE, IndieWire, SB Nation, ARTFORUM, POPSUGAR, Gold Derby, BEAUTY INC, Art in America, Punch, The Dodo, and more. Live events and experiences include The Golden Globes, SXSW, Academy of Country Music Awards (ACMs), Billboard Music Awards (BBMAs), Dick Clark's New Year’s Rockin’ Eve, SXSW London, American Music Awards (AMAs), and Latin Music Week. PMC also offers data & analytics through Luminate, the premier music and entertainment data and analytics company. PMC and its subsidiaries are co-headquartered in New York and Los Angeles, with additional offices spanning 14 countries worldwide.