Client Success Associate

Position Overview

You will play a key role in managing day-to-day operations for the Boston market. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees.

What You’ll Be Doing

• Assist in managing daily Popup operations of the Boston market.
• Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Qualifications

• 2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
• You love process, work fast, and care about the details.
• You are savvy with technology and will be comfortable in a fast-paced environment.
• You are optimistic in the face of problems and know that you’re capable of finding solutions.
• You’re hands-on and love getting into the weeds.
• You can lift and carry up to 40 lbs. and stand for up to two hours.
• You have strong communication skills and are comfortable giving direction.
• Experience managing part-time or full-time staff preferred but not required.

Benefits

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Monthly cell phone stipend
• Company-issued laptop
• Regular menu taste-tests from new restaurant partners.
• A fulfilling, challenging adventure of a work experience