Ind. Accident Investigator II

About the role

The Department of Industrial Accidents (DIA) oversees the Massachusetts workers' compensation system. The Office of Investigations ensures all employers comply with Massachusetts General Laws requiring workers' compensation insurance for all employees and investigates claims submitted to the Workers' Compensation Trust Fund. The Investigator II conducts self-initiated and assigned field checks of employers, issues Stop Work Orders when violations are discovered, and investigates claims against the Trust Fund. All investigations are documented in report form and may require testifying at legal proceedings. This position covers the Worcester/Central Mass area.

Responsibilities

• Investigate assigned reported complaints of workers' compensation violations to determine if a violation exists and issue a Stop Work Order if a violation is determined
• Conduct self-initiated checks of employers to determine compliance with workers' compensation laws and take appropriate action if a violation is determined
• Prepare accurate and thorough reports that fully document the investigation, observations and interviews; reports are grammatically correct and completed in a timely manner within the agency's record keeping database
• Gather evidence to support the issuance of a Stop Work Order, including photographs, video and audio recordings, and related documents such as building permits or business certificates
• Assist legal staff in case preparation and make appropriate recommendations concerning investigations
• Testify at hearings to present information and/or evidence regarding violations of workers' compensation laws by employers
• Inform uninsured employees of their rights under the Workers' Compensation Act and refer them to appropriate resources for information and further guidance
• Make recommendations for criminal charges to be filed against certain employers meeting agency criteria
• Work with other state, federal and local agencies
• Conduct fixed or mobile surveillance as needed or directed
• Possess a working knowledge and understanding of workers' compensation laws, opinions and case law
• Maintain a professional demeanor and composure when dealing with highly emotional subjects; utilize de-escalation tactics to reduce confrontations
• Represent the DIA at community events/meetings
• Maintain CJIS certification
• Review all submitted documents included in filed Trust Fund claims
• Document all actions in a timely, accurate and thorough manner within the agency database
• Gather physical evidence relating to Trust Fund claims
• Work closely with assigned DIA attorney on each Trust Fund case
• Work with outside agencies relating to Trust Fund claims
• Conduct internet and social media research on subjects related to Trust Fund claims
• Interview all relevant parties to Trust Fund claims, in person if possible
• Attend and participate in conciliations, conferences and court proceedings as needed
• Conduct physical site visits of claim locations and obtain pictures if relevant
• Refer cases to supervisor for further action or referral, if needed
• Persist in obtaining information requested relating to Trust Fund claims
• Conduct surveillance relating to Trust Fund claims as needed or directed
• Maintain confidentiality of all information
• Maintain professionalism at all times

Qualifications

• At least three years of full-time or equivalent part-time experience in investigatory or law enforcement work
• Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license

Bilingual proficiency is preferred for this position.

Salary: $73,045.44

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