Incoming Tour Specialist

About the role

The Incoming Tour Specialist position at Renata Travel DMC focuses on improving traveler-fit planning while supporting incoming DMC operations across Sardinia, Sicily, Corsica, and Italy. This role involves specialized execution for tailor-made programs, excursions, transfers, groups, MICE, and coordination with local partners. The work ensures visibility of owners, evidence, and next actions within incoming DMC operations.

Capabilities That Matter

• Use Mediterranean Destination Operations and Reservation Systems confidently for incoming tour execution.
• Apply Travel Documentation without losing track of exceptions, owners, or deadlines.
• Document Trip Research decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around MICE Program Support, escalating when necessary instead of making assumptions.

Day-to-Day Priorities

• Coordinate the Incoming Tour Specialist workflow by helping the team compare tradeoffs without presenting pending details as final.
• Review the workflow by assisting with supplier or booking follow-up.
• Maintain the workflow by documenting the reasoning behind important trip choices.
• Track the workflow by clarifying traveler priorities before recommending options.
• Own the workflow by researching destinations and products against stated needs.

Expected Contribution

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured by the accuracy, security, traceability, and readiness of traveler-fit planning for the next authorized teammate.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$64,000 per year.