Income Maintenance Supervisor II - Family & Children's Medicaid

Salary: $51,939.60 - $56,703.00 annually
Location: Asheboro, NC
Job Type: Full Time

About the role

The primary purpose of the position is to provide administrative and technical supervision of a Family and Children’s Medicaid Unit with a small staff of income maintenance caseworkers responsible for intake, processing, and review functions of determining and/or redetermining applicant/client eligibility for services in the federal and state Income Maintenance Program. Services include, but are not limited to, Food and Nutrition Services (FNS), Medicaid, Crisis Intervention, Low Income Energy Assistance, and Child Care Subsidy.

Responsibilities

• Plan short and long-range work operations, priorities, and goals within the unit supervised.
• Provide leadership by modeling excellence and professionalism; assign and balance workloads; coordinate workflow.
• Develop procedures, make minor organizational changes, and recommend improvements to enhance efficiency.
• Assess and project staffing, equipment, and supply needs; document justifications and submit requests.
• Provide on-the-job training, assess training needs, and arrange for staff to attend workshops and job-related training.
• Ensure staff adherence to local, state, and federal standards for quality and timeliness in processing economic services program cases.
• Ensure staff compliance with all rules, regulations, policies, and laws concerning the workplace; contribute to setting internal agency standards.
• Gather and analyze statistical data about unit performance; identify trends and prepare recommendations and reports.
• Conduct second-party reviews through random sampling and evaluation of ongoing cases processed by staff.
• Counsel staff regarding performance and grievance policies; issue oral and/or written warnings; recommend dismissals.
• Evaluate staff performance and make recommendations on merit raises, appraisals, reassignments, and salary adjustments.
• Interview applicants, usually in collaboration with higher-level management.

Leadership Competencies

• Ethical Behavior: Exhibit ethical and moral behavior; earn trust by disclosing information and admitting mistakes; resolve ethical questions; promote organizational ethics; encourage open discussion of ethical issues.
• Conflict Management: Clarify interests and positions; adjust tactics to achieve results; manage conflict and strong emotions; develop alternative options for mutual gain; build consensus.
• Customer Focus: Promote customer focus; establish customer service standards; provide training in customer service delivery; monitor customer satisfaction; develop new approaches to meet customer needs.
• Quality Focus: Foster quality focus; set clear quality requirements; measure key outcomes; solicit and apply customer feedback; improve processes, products, and services.
• Team Cooperation: Foster team cooperation; define team roles and responsibilities; support group problem-solving; ensure progress toward goals; acknowledge team accomplishments.
• Change Management: Develop workable implementation plans; communicate change effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results.
• Developing Subordinates: Define responsibilities and expectations; include subordinates in planning; provide regular performance feedback; develop subordinates' skills; set goals and objectives; motivate for increased results; recognize contributions.

Requirements

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Benefits

For details on benefits, visit Randolph County Employee Benefits.

Pay

$51,939.60 - $56,703.00 annually

Schedule

Full Time