INCOME MAINTENANCE CASEWORKER II - FOOD/NUTRITION SERVICES & CHILD CARE SUBSIDY

About the role

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play.

This position is eligible for a tiered $4,000.00 sign-on/retention bonus and has a hiring range of $45,550.00 - $61,465.00.

Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Take applications, complete redeterminations and/or changes for the Food & Nutrition Services, Medicaid and/or Work First Assistance Programs or the Child Care Subsidy program
• Perform in-depth assessments as well as gather and document information
• Assess accuracy of information received to determine eligibility
• Inform clients of all available programs and make referrals to appropriate programs or agencies
• Keep abreast of policies and procedures governing all programs
• Ability to work under pressure in a fast-paced environment, handle multiple tasks, and process a high volume of applications
• Maintain a positive working relationship with community stakeholders
• Adhere to Federal, State, and Local performance measures

Requirements

• One year of experience as an Income Maintenance Caseworker
• A degree from an accredited college or university
• An associate's degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience
• A high school diploma and at least five years of paraprofessional, clerical or other public contact experience

Candidates will be required to pass NC FAST Certification training upon hire.

Skills

• Considerable knowledge of the program/areas of assignment
• General knowledge of all agency and community programs and services
• Good mathematical reasoning and computational skills
• Ability to read, analyze, and interpret rules, regulations and procedures
• Ability to communicate with clients/applicants, the public at large, and public officials
• Strong organizational, oral and written communication skills
• Bilingual skills preferred