Inclusion Scotland - People and Development Inclusion Officer
About the role
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Aberdeen, Cardonald, Clydebank, Dundee and South Queensferry. This role is advertised for our Cardonald Regional Centre.
This internship gives you the chance to gain practical experience in our People and Development Directorate. You will help with projects and support staff to learn and feel included at work. This may include digital skills, training, inclusion and leadership.
Responsibilities
- Help plan and deliver learning and training activities
- Share information about learning opportunities in simple and clear ways
- Check what is working well and what could be improved
- Work with the Communications Team to create engaging and accessible content to help staff understand available support and its impact
- Help set up and support a Disability Working Group for staff with lived experience and allies
- Listen to staff feedback and help turn this into improvements
- Support respectful and open discussions
- Help review and improve the Disability Inclusion Hub
- Help review and improve the Reasonable Adjustments process
- Help create and update learning and inclusion resources
- Create simple, accessible content (guides, newsletters, online posts)
- Help promote learning opportunities and share success stories
- Collect feedback and basic data
- Help prepare short summaries of what is working well
- Help organise sessions and manage participant lists
- Respond to staff questions via email or Teams
- Support online sessions and accessibility needs
- Keep records up to date
- Gain hands‑on experience in project support, content creation, inclusion work, and evaluation