Incline Railway Operations Team Member

Summary of Job

The Incline Railway Operations Team Member is responsible for supporting the safe, efficient, and reliable operation of the Lookout Mountain Incline Railway. This cross-trained position performs the duties of Incline Conductor, Hoist Operator, and Maintenance Technician, including passenger safety, railway operations, equipment inspections, routine maintenance, and troubleshooting. The position works as part of the Incline Railway Operations Team and reports to the Director of Incline and Assistant Director of Incline.

Responsibilities

• Incline Conductor: Greet passengers, take tickets, and ensure everyone is seated securely before departure.
• Incline Conductor: Maintain passenger safety, manage crowd control, and address customer inquiries.
• Incline Conductor: Monitor the track for obstructions during operation and assist with train transfers at the mid-point.
• Incline Conductor: Inspect rail cars at the end of each trip for debris or lost items.
• Hoist Operator: Control the movement of the railcars, ensuring safe docking and smooth operations along the track.
• Hoist Operator: Monitor the track for hazards and coordinate with conductors during passenger transfers.
• Hoist Operator: Listen for engine changes and respond to any operational concerns.
• Hoist Operator: Assist with ticket sales, phone inquiries, and customer service in the absence of a ticket agent.
• Incline Maintenance Technician: Perform routine inspections and maintenance of the railcars, track, and surrounding buildings.
• Incline Maintenance Technician: Mow grass, trim bushes, and clear the track of weeds and debris to ensure operational safety.
• Incline Maintenance Technician: Conduct minor repairs and handle oiling, greasing, and machinery upkeep, including the backup generator.
• Incline Maintenance Technician: Support the overall upkeep of the Incline facility and mechanical systems.

Requirements

• High school diploma or equivalent required.
• Must be 21 years old or older.
• Valid Department of Transportation medical examination card.
• Strong attention to detail, particularly concerning passenger safety and track conditions.
• Experience in maintenance, mechanical systems, or transportation operations is preferred.
• Excellent communication and customer service skills.
• Ability to work in a physically demanding environment, including walking up and down the rail cars and performing outdoor maintenance tasks.

Qualifications

• Ability to follow safety procedures and pay close attention to passengers, equipment, and track conditions.
• Basic knowledge of mechanical equipment, tools, and routine maintenance practices.
• Strong communication, customer service, and teamwork skills.
• Ability to work at heights outdoors in varying weather conditions, and perform physically demanding tasks.

Physical Demands

• Ability to lift 75-100 pounds and perform physically active duties.
• Comfortable working outdoors in varying weather conditions.
• Ability to stand, walk, and perform tasks for extended periods.

Work Environment

The noise level in the work environment is usually quiet.

Benefits

• Pension Plan
• Paid Vacation
• Paid Sick Leave
• Paid Personal Days
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employer-Paid Basic Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program (EAP)