Incident Response Business Analyst - West Coast

Job Summary

The Incident Response Management Team at Grant Street Group seeks an experienced Incident Response Business Analyst to help reduce the frequency, duration, and impact of incidents across our diverse suite of products and services. The ideal candidate should be committed to owning and solving impactful problems, able to quickly intake and communicate information, and comfortable making decisions without always having all the information.

Responsibilities

• Drive critical production issues to timely resolutions
• Demonstrate leadership by being both approachable and confident
• Ensure decisions are being made by the right people and action items have owners
• Lead effective risk assessments before launches and postmortems after incidents
• Identify shortcomings in incident response procedures and suggest solutions
• Reduce incidents in every way: their frequency, their duration, and their impact
• Analyze incident data and trends
• Take initiative to improve incident response procedures and prevent incidents

Requirements

• Broad understanding of technology stack, products, and client interactions
• Commitment to solving impactful problems
• Ability to communicate effectively with various audiences
• Comfortable making decisions under pressure
• Eagerness to learn about a wide range of products and technologies

Qualifications

• Experience in incident response and management
• Strong communication and leadership skills
• Detail-oriented and analytical mindset
• Ability to work independently and as part of a team

Benefits

• Technology-rich work environment
• Opportunities for professional growth and development
• Competitive salary range: $70,000 - $120,000/year
• Minimal travel: 1-2 weeks per year for on-site meetings

Pay

$70,000 - $120,000/year

Schedule

Monday-Friday 8:00-5:00 PT or 9:00-6:00 PT. On-call rotations during evenings/weekends one out of every four weeks.