Incident Management Business Analyst

Description

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.

Incident Management Analyst Role summary

Supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, RCA artifact collection, and corrective action tracking for BSA Product incidents.

Key responsibilities

• Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
• Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
• Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
• Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
• Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
• Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
• Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.

Key stakeholders / interfaces

• Incident Management Manager and Head of Product Assurance.
• Corporate IT production support/SRE and engineering teams.
• BSA Compliance/Operations users impacted by incidents.
• Operational Risk/Audit stakeholders (as applicable).

Success measures

• High-quality incident documentation and clear communications with minimal rework.
• Corrective actions tracked and closed on time; reduced ‘action leakage’.
• Reliable metrics that support problem management and investment decisions.

Basic Qualifications

• A High School Diploma or equivalent.
• 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred).

Preferred Qualifications

• Strong writing under pressure; able to capture complex situations quickly and accurately.
• Comfort with operational tooling (ticketing systems, collaboration tools, basic reporting).

Exempt Status

Yes

Workplace Type

Office

Compensation Range

$80,000- $85,000 annual salary

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements

Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Applicants must be currently authorized to work in the United States on a full-time basis.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.