Incident Management Analyst

About the role

The Threat Management Center (TMC) serves as the initial point of defense for Verizon's networks and information systems, safeguarding them against internal misconduct and cyber-attacks. The TMC Advanced Cyber Defense (TMC-ACD) team is tasked with responding to, investigating, hunting and managing all incidents. Collectively, the teams strive to protect Verizon's brand reputation and revenue streams through proactive identification, response, and mitigation of potential threats that could adversely affect Verizon or its business partners.

The Incident Management Analyst role provides an opportunity to work in a fast-paced collaborative environment defending Verizon from current and future cyber threats. This position plays a critical role in Verizon's enterprise computing defense. Analysts must be agile, willing to learn and teach others, and able to think outside of the box in order to operate effectively in an ever-changing threat landscape.

Responsibilities

• May occasionally require work on nights and weekends
• Utilizing and adhering to defined workflow and processes driving the Incident Management and mitigation efforts
• Owning, executing and driving all incidents to resolution using strong facilitation, organization, and time management skills
• Partnering with Cyber Security stakeholders and coordinating remediation activities throughout the Verizon organization and its lines of business as a part of Cyber Incident Handling and After Action Remediation
• Ability to communicate effectively with all levels of business including technical and non-technical audiences
• Collecting and documenting information to support Incident Response activities; including but not limited to artifacts, action items, timelines, and impacted elements
• Documenting results of the cyber threat analysis/investigation including containment, recovery, and remediation efforts
• Leveraging various techniques and capacities to support Cyber Incident Response and non-cyber activities
• Enhancing and advancing the defensive capabilities of Advanced Cyber Defense (ACD) and its subsequent ability to defend the Verizon Enterprise
• Recommending solutions to optimize both technical and process/procedure aspects of the end to end incident lifecycle
• Collaborating with Threat Intelligence, Threat Hunt, DFIR, and SOC teams to integrate relevant data into after action reviews and post-incident evaluations
• Tracking the implementation of post-incident recommendations and ensuring timely resolution of identified gaps, risks, or weaknesses
• Producing and maintaining detailed reports summarizing lessons learned, trends, and strategic insights for leadership
• Providing training and mentoring of junior team members

Requirements

• Bachelor's degree or one or more years of relevant work experience
• Security operations and/or Incident Handling experience
• Ability to pass and/or obtain a security clearance

Qualifications

• Related Certification (A+, Network+, Security+, CISSP, GCIH, GCFA, GCFE, GNFA, GREM)
• Information Assurance or Cyber Experience in the Telecommunications industry
• Experience working in a Security Operations Center (SOC) with focus on Computer Network Defense (CND)
• Experience with dynamic and/or malware analysis
• Experience in Cyber Intelligence or related disciplines
• Experience with enterprise antivirus, EDR, IDS, Full Packet Capture, and Host/Network Forensics Tools
• Knowledge of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture
• Experience executing various Incident Response Frameworks and Handling Procedures
• Program and Scripting Experience
• Experience with Regex
• Strong knowledge of Operating Systems: Windows, Unix/Linux, and OSX Operating Systems
• Experience and knowledge of cyber risks and threats related to cyber attackers
• Ability to manage multiple priorities in a dynamic environment

Schedule

Hybrid role with a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled weekly hours: 40.

Benefits

• Health and wellness benefit options: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives as part of award-winning total rewards package
• Opportunity to receive premium pay such as overtime, shift differential, holiday pay, allowances (depending on role)
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service
• Part-time eligibility varies by individual circumstances

Pay

Annual salary range for the location(s) listed on this job requisition based on a full-time schedule: $72,000.00 - $129,000.00. This is an incentive based position with the potential to earn more. Salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, compensation will be adjusted to reflect your hours.