Incident & Change Management Manager - Evening Shift

About the role

This position plays a critical role in the change, incident and problem management responsibilities. The role ensures that consistent responses and artifacts are provided for all audits and Business Recovery Exercises. This position requires a shift schedule. The work hours for this position are 3:00pm - 11:00pm MST.

Responsibilities

• Oversee and manage the Change Management function including the administering the Change Acceptance Board (CAB) meetings.
• Oversee the completeness and accuracy of change tickets within the change control policies and procedures as documented.
• Assume the role of Incident Coordinator for Severity 1 incidents.
• Oversee the Problem Management Process and coordinate the resolution of business impacts across IT.
• Assume the role of Incident Coordinator for Production Disaster Recovery Programs ensuring that the severity 1 procedures meet all Business Continuity Management Governance requirements.
• Create, edit and maintain applicable department policies and procedures documents.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

• Excellent communication skills and ability to translate technical concepts verbally and written.
• Education and/or experience typically obtained through completion of a Bachelor's degree in computer science, information technology, or equivalent work experience.
• Typically, a minimum of 5 years of related work experience.
• Demonstrated experience in Business Continuity planning and execution.
• Strong research and analytical skills.
• Prior experience working with ITIL, ITSM and Project Management frameworks.
• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP).

Qualifications

• Excellent communication skills and ability to translate technical concepts verbally and written.
• Education and/or experience typically obtained through completion of a Bachelor's degree in computer science, information technology, or equivalent work experience.
• Typically, a minimum of 5 years of related work experience.
• Demonstrated experience in Business Continuity planning and execution.
• Strong research and analytical skills.
• Prior experience working with ITIL, ITSM and Project Management frameworks.
• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP).

Skills

• Excellent communication skills and ability to translate technical concepts verbally and written.
• Education and/or experience typically obtained through completion of a Bachelor's degree in computer science, information technology, or equivalent work experience.
• Typically, a minimum of 5 years of related work experience.
• Demonstrated experience in Business Continuity planning and execution.
• Strong research and analytical skills.
• Prior experience working with ITIL, ITSM and Project Management frameworks.
• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP).

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more!

Pay

The Base Pay Scale For This Position In Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $95,000 - $116,000.

Schedule

The work hours for this position are 3:00pm - 11:00pm MST.