Inbound Telesales Representative - Dallas/Fort Worth

This position is hybrid and based in Grapevine, TX. Candidates must reside in the local area and be available to work onsite one day per week.

Responsibilities

• Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions.
• Engages with customers and responds to inquiries via live chat.
• Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
• Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
• Handles customer complaints, typically regarding pricing errors or items on back order.
• Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
• Attends monthly team meetings and completes all compliance trainings.
• Remains current in product knowledge, selling best practices, and industry trends.
• Assists internal and external customers, navigate Henry Schein and find solutions to various problems.
• Participates in special projects and performs other duties as required.
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in compliance with Company policies and procedures.
• Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Requirements

• Bilingual in Spanish preferred.
• Strong selling skills and negotiation skills.
• Ability to answer a high volume of incoming calls and call out as needed.
• Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.).
• Work independently with limited supervision.
• Very good time management skills and the ability to prioritize work and meet deadlines.
• Very good attention to detail and accuracy.
• Customer service oriented and ability to work with complex issues.
• Very good interpersonal, written, and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment and multi-task.
• Establish productive working relationships at multiple levels within the organization.
• Typically 2 or more years of related experience.
• High School education, vocational training, and/or on-the-job training; Bachelor’s degree preferred.
• Travel typically less than 10%. Office environment with no special physical demands required.

Pay

The posted range for this position is $38,993 - $53,616, which is the expected starting base salary range for an employee who is new to the role to be fully proficient. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, and internal equity. This position is also eligible for an incentive not reflected in the posted range, subject to the achievement of the plan.

Schedule

Monday - Friday, 8:30 AM - 5:00 PM CST.

Benefits

• Medical, Dental, and Vision Coverage.
• 401K Plan with Company Match.
• Paid Time Off (PTO).
• Paid Parental Leave.
• Income Protection.
• Work Life Assistance Program.
• Flexible Spending Accounts.
• Educational Benefits.
• Worldwide Scholarship Program and Volunteer Opportunities.