Inbound Subrogation Specialist - Hybrid

About the role

National Interstate, a member of Great American Insurance Group, seeks a Claims Specialist to join their team in Richfield, OH. This hybrid role requires on-site presence four days per week (core days Tuesday–Thursday) with one flexible remote day based on business needs.

Responsibilities

• Manage a large inventory of complex claims to evaluate compensability/liability.
• Plan and conduct complex claims investigations to confirm coverage and determine liability, compensability, and damages.
• Analyze and negotiate appropriate claim settlements/reserves within prescribed authority.
• Attend arbitrations, mediations, depositions, or trials as needed.
• Convey complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorize payments in accordance with assigned authority limits and ensure timely processing.
• Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements.
• May supervise staff, participate in talent selection, development, and performance management for direct reports.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field (or equivalent experience).
• Minimum of 9 years of experience in property and casualty claims handling.
• Completion of or progress toward a professional designation (e.g., Associate in Claims) preferred.
• Advanced knowledge of auto physical damage claims, collision repair processes, estimating practices, labor guides, and parts pricing.
• Proficiency with CCC ONE, Mitchell, Xactimate, Audatex/Solera, or similar estimating platforms.

Qualifications

• Works within broad limits and authority on highly technical assignments requiring specialized knowledge.
• Excellent analytical, negotiation, and problem-solving skills.
• Strong knowledge of insurance policies, coverage, and claims handling procedures.
• Knowledge of industry laws and regulations.
• Advanced ability to organize and prioritize caseloads for timely resolution.
• Excellent interpersonal and communication skills; ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.
• Viewed as a senior resource within the Claims department and/or organization.

Pay

Salary range: $75,000.00 – $85,000.00

Benefits

• Medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays.
• 401(k) plan with company match, employee stock purchase plan, and commuter benefits.