Inbound Sales Consultant - TN

About the role

Remote Inbound Sales Consultant for Viking Cruises, assisting guests in purchasing cruises from a home office, focusing on high‑net‑worth travelers and building lasting relationships.

Responsibilities

• Demonstrate passion for curating extraordinary travel experiences for high‑net‑worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
• Make follow‑up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Enjoy working from home in a fully virtual environment
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

Requirements

• Experience as a telephone sales person or similar sales role
• 5+ years experience as an Account Executive or in a similar sales role
• Demonstrated success in meeting and exceeding monetary sales KPI metrics
• Strong experience in making sales over the phone
• Ability to build and maintain relationships with high‑end clients
• Previous sales experience with ability to close on the first call
• Location: USA

Skills

• Exceptional communication, negotiation, and interpersonal skills
• Flexibility to work evenings, weekends, and holidays
• Discipline to work in a structured environment with schedule adherence standards
• Proficiency with basic computer applications (MS Word, Teams, Outlook)
• A distraction‑free workspace with space for a desktop computer and 2‑3 monitors
• Stable power source and dedicated high‑speed internet (minimum 25 Mbps upload/download) via Ethernet (no wireless, Wi‑Fi extenders, repeaters, MiFi, or hotspots)

Benefits

• 401(k) plan with company match
• Employee Share Purchase Plan (ESPP) – purchase Viking shares via payroll deductions
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans fully paid by Viking)
• Paid training (hourly pay + guaranteed commission)
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
• Opportunity to take a free and/or discounted cruise
• Highly subsidized gym membership
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and many more
• Viking is a certified Great Place to Work company

Pay

• Earning potential: $80,000 – $190,000 annually (base + commission)
• Average earning potential: $90,000 annually (hourly base + commission)
• Historic annual average commission: $53,000 (based on department performance and applicable commission plan)
• Eligible for annual discretionary bonus

Schedule

• Flexibility required to work evenings, weekends, and holidays
• Discipline to adhere to a structured schedule with schedule adherence standards