Inbound Revenue Specialist - Care

About the role

Join our Inbound Revenue Team, where you'll become a trusted expert who helps customers explore products, services, and solutions that enhance their home, protect what matters most, and create long-term value. This role offers real growth, skill development, and earning potential in a fast-paced, customer-focused environment.

Responsibilities

• Answer inbound customer calls and build rapport through exceptional service
• Understand customer needs through active listening and thoughtful discovery
• Educate customers on products, services, promotions, and smart home solutions that fit their lifestyle
• Support customers throughout their move, ensuring a seamless transition by helping them customize and set up the right smart home solutions for their new home
• Recommend upgrades, add-on products, and service enhancements that provide additional value
• Navigate multiple systems and tools to efficiently resolve customer inquiries
• Meet and exceed individual sales and performance goals through a consultative sales approach
• Handle objections with confidence and professionalism while maintaining a positive customer experience
• Collaborate with teammates, coaches, and leaders to continuously improve performance and customer outcomes
• Stay current on product offerings, promotions, and sales strategies through ongoing training and development
• Celebrate wins, build your sales expertise, and create meaningful earning opportunities while helping customers protect what matters most

Requirements

• Must be at least 18 years old
• Must obtain a Burglar Alarm License (provided and paid by Vivint)
• Must be able to type 40 WPM
• Cannot reside in CA, CT, DC, ME, or WA
• Customer Focused – Build trust, listen carefully, and provide the right solution for each customer
• Sales Minded – Look for opportunities to recommend products, services, and promotions that add value
• Strong Communicator – Clearly explain options and help customers make informed decisions
• Goal Oriented – Stay motivated to meet performance and sales goals
• Adaptable – Remain positive and professional in a fast-paced, ever-changing environment
• Problem Solver – Think critically and confidently work through customer concerns
• Coachable – Embrace feedback and continuously improve your skills
• Tech Savvy – Learn new systems quickly and navigate multiple tools with ease

Work From Home & Technology Requirements

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
• Have a quiet and private location from which to work that includes a desk and chair
• Provide your own equipment which meets the following requirements:
  • A computer (laptop or desktop) no older than 5-7 years (Windows 10 or higher; Apple/Mac products, tablets, or Chromebooks are not compatible)
  • At least 16GB RAM
  • Wired internet connection (ethernet cable from computer to router)
  • High-speed internet (minimum 35mbps upload and 50mbps download speed)
  • USB wired headset equipped with a microphone
  • USB wired mouse
  • Dual monitors (can include laptop + 1 monitor)
• Must provide proof of requirements via image submission & video conference validation

Training & Development

• Training Week 1: 20 hours of work including onboarding, technology setup, on-the-job observations, and online self-paced learning modules
• Training Week 2-6: Monday – Friday, 8:00am – 4:30pm

Benefits

• Comprehensive Medical, Dental & Vision coverage starting Day One
• Paid holidays + flexible paid time-off
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Resource Groups & inclusive culture
• Friends & Family Product Discounts

Pay

• Starting Rate: $18.50/hour
• Uncapped Monthly Commission: Top performers earn unlimited additional income. On average, team members earn an additional $1,100+ per month in commission.

Working Conditions

This role operates in a professional environment (on-site or remote, depending on assignment). You’ll use standard office equipment including computers, phones, and communication tools.

Safety Commitment

Vivint maintains a strong culture of safety. Each employee is responsible for completing all required training, upholding safety standards, following all written and verbal directions, and reporting hazards promptly.