Inbound Revenue Specialist - Care

At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.

About the role

Join our Inbound Revenue Team, where you'll become a trusted expert who helps customers explore products, services, and solutions that enhance their home, protect what matters most, and create long-term value. We're looking for motivated, customer-focused individuals who enjoy building relationships, uncovering needs, and helping customers find the right solutions. Whether you have previous sales experience or a strong background in customer service, you'll excel in this role if you're naturally curious, enjoy meaningful conversations, and can confidently recommend products and services that deliver value.

The ideal candidate is resilient, goal-oriented, adaptable, and passionate about creating positive experiences while driving results. You'll be part of a high-energy team that celebrates success, supports growth, and provides the training and coaching needed to build a rewarding long-term career.

Responsibilities

• Answer inbound customer calls and build rapport through exceptional service
• Understand customer needs through active listening and thoughtful discovery
• Educate customers on products, services, promotions, and smart home solutions that fit their lifestyle
• Support customers throughout their move, ensuring a seamless transition by helping them customize and set up the right smart home solutions for their new home
• Recommend upgrades, add-on products, and service enhancements that provide additional value
• Navigate multiple systems and tools to efficiently resolve customer inquiries
• Meet and exceed individual sales and performance goals through a consultative sales approach
• Handle objections with confidence and professionalism while maintaining a positive customer experience
• Collaborate with teammates, coaches, and leaders to continuously improve performance and customer outcomes
• Stay current on product offerings, promotions, and sales strategies through ongoing training and development
• Celebrate wins, build your sales expertise, and create meaningful earning opportunities while helping customers protect what matters most

Requirements

• Must be at least 18 years old
• Must obtain a Burglar Alarm License (provided and paid by Vivint)
• Must be able to type 40 WPM
• Cannot reside in CA, CT, DC, ME, or WA
• Customer Focused – Build trust, listen carefully, and provide the right solution for each customer
• Sales Minded – Look for opportunities to recommend products, services, and promotions that add value
• Strong Communicator – Clearly explain options and help customers make informed decisions
• Goal Oriented – Stay motivated to meet performance and sales goals
• Adaptable – Remain positive and professional in a fast-paced, ever-changing environment
• Problem Solver – Think critically and confidently work through customer concerns
• Coachable – Embrace feedback and continuously improve your skills
• Tech Savvy – Learn new systems quickly and navigate multiple tools with ease

Work From Home & Technology Requirements

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
• Have a quiet and private location from which to work that includes a desk and chair
• Provide your own equipment which meets the following requirements:
  • A computer (laptop or desktop) no older than 5-7 years (Windows 10 or higher, no Apple/Mac products, tablets, or Chromebooks)
  • At least 16GB RAM
  • Wired internet connection – ethernet cable connection from computer to router
  • High-speed internet – 35mbps upload and 50mbps download speed required minimum
  • USB wired headset equipped with a microphone
  • USB wired mouse
  • Dual monitors are required (this can include laptop + 1 monitor)
• Must provide proof of requirements via image submission & video conference validation

Training & Development

• Training Week 1: 20 hours of work that will include onboarding, technology check and set up, on the job observations and online self-paced learning modules
• Training Week 2-6: Monday – Friday 8:00am – 4:30pm

Benefits

• Comprehensive Medical, Dental & Vision – coverage starts Day One
• Paid holidays + flexible paid time-off
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Resource Groups & inclusive culture
• Friends & Family Product Discounts

Pay

Starting Rate: $18.50/hour

Uncapped Monthly Commission: Top performers are rewarded with unlimited earning potential. On average, team members earn an additional $1,100+ per month in commission.

Working Conditions

This role operates in a professional environment (on-site or remote, depending on assignment). You’ll use standard office equipment including computers, phones, and communication tools.

Safety Commitment

Vivint maintains a strong culture of safety. Each employee is responsible for completing all required training and upholding safety standards, following all written and verbal directions, and reporting hazards promptly.