Inbound Operations Manager

Reporting directly to the Distribution Center General Manager, this role oversees receiving and inventory operations for an e-commerce distribution center, leading front-line managers and hourly associates to meet qualitative and quantitative metrics.

Responsibilities

• Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends.
• Supervise other managers and flex work schedule to ensure attention is provided to all shifts.
• Meet regularly with front-line leadership (shift managers, assistant managers, team leads) to provide direction, training, and accountability.
• Oversee day-to-day operations within the receiving and Inventory Control departments, including all operational tasks.
• Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and initiatives.
• Address employee concerns quickly and professionally, maintaining a positive culture.
• Train, coach, develop, and hold accountable leadership team members to achieve operational metrics.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to review metrics, areas of improvement, employee relations, and project updates.
• Analyze opportunities for improvement in productivity, cost reduction, damage mitigation, and process efficiency.
• Ensure timely completion of employee performance reviews and provide frequent, constructive feedback.
• Promote high employee engagement and ensure all safety regulations are followed.
• Complete administrative duties relating to employee management promptly and to expected standards.
• Delegate and deputize tasks to build operational skills and foster a culture of growth and ownership.
• Collaborate with the leadership team to meet distribution center needs and foster a team mentality.
• Hold front-line managers accountable for results and assess their skills to create a culture of development.
• Create development plans for employees to generate engagement and a leadership bench.
• Maintain high integrity and honesty, embodying and modeling the company’s core values.
• Serve as a leader for the entire distribution center, holding peers, managers, and employees accountable.

Requirements

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires effective communication using speech, vision, and hearing.
• Requires regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75 lbs.

Experience

• Minimum of 2 years of relevant experience in operations management.
• 2–5 years’ experience with receiving and inventory management preferred.
• Experience working in a distribution environment preferred.

Education

This role does not require a degree. Relevant skills, experience, and alignment with core values are prioritized. Associate or Bachelor's degree in a related field is a plus.

Skills

• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts clearly.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to adapt quickly to changing business needs with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a desire to exceed expectations.

Benefits

• Medical, vision, and dental coverage.
• Paid time off (PTO).
• Paid maternity and parental leave.
• Life insurance and disability coverage.
• Dependent Care FSA.
• 401(k) matching.
• Employee Assistance Program.
• Wellness incentives.
• Company discounts.
• AT&T & Verizon discounts.
• Bonus opportunities.
• Accident and critical illness insurance.
• Adoption assistance (available at HQ locations only).
• On-site fitness centers.
• Dog-friendly offices.