Inbound Operations Coordinator - EC & Gulf

About Us

HMM is a global leader in integrated logistics and shipping, shaping the future of maritime transport with a diverse fleet and extensive global network. We deliver customized, sustainable solutions that create value for our customers. Our vision is to be #1 in customer trust, employee satisfaction, and green shipping. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support.

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. We strategically collaborate with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity.

About the Role

The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions. You will work collaboratively across departments to streamline processes, resolve issues, and maintain high standards of accuracy and customer satisfaction.

Responsibilities cover the continental United States and southern cross-border traffic, including ocean facilities on the East and Gulf Coasts: New York, Norfolk, Savannah, Charleston, Jacksonville, Mobile, and Houston.

Responsibilities

• Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods.
• Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners, both internal and external.
• Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements.
• Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day.
• Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly.
• Maintain accurate records and data entry for shipments, customer interactions, and documentation processes.
• Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy.
• Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards.
• Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance.
• Communicate special free time allowances to discharging ports efficiently.
• Process diversion requests for KOA customers with accuracy and speed.
• Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery.
• Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management.
• Trace and rebill damages to ensure accurate cost recovery.
• Manage southern cross-border traffic.
• Announce and declare cargo to move via Barge service.
• Responsible for management of email, call, and chat support queues.
• Perform other duties as assigned.

Requirements

• General understanding of the transportation shipping industry.
• Ability to work effectively under limited supervision and prioritize workload.
• Exceptional computer skills and knowledge of MS Office programs such as Outlook, Word, and Excel.
• Ability to multitask and handle information accurately and professionally.
• Excellent phone/email etiquette.
• Excellent verbal and written communication skills.

Qualifications

• High School diploma or GED required; college degree preferred but not required.
• Prior industry experience preferred but not required.

Work Environment

• Work performed in an office environment where the noise level is moderate.
• Regularly required to stand, sit, and walk around the office.
• Frequently required to work on a computer.
• Occasionally required to use force to lift, push, and pull up to 20 pounds.

Benefits

• Highly subsidized individual and family insurance coverage (medical, dental, and vision).
• Term life and disability insurance.
• 401(k) employer matching contributions.
• Paid holidays, and up to 10 vacation days and six sick days in the first year.

Pay

The pay range listed for this position is the anticipated starting salary or wage range. The final offered rate will be based on individual merit and the relative compensation of employees in similar positions.