Inbound Customer Support Agent

This is a Fully Remote Job 1. About Our Client:Genesis Call Center operates in the customer service industry, providing recruitment, training, and management of U.S.-based Customer Service Representatives (CSRs) who support national brands across various sectors including roadside assistance, healthcare logistics, and retail support. The organization uses secure cloud-based systems enabling team members to work remotely from designated workspaces, contributing to a modern and environmentally conscious support model. As a W2 employer, the company offers structured onboarding, ongoing support, and advancement opportunities. 2. About the Opportunity:The Inbound Customer Support Agent role is designed for service-oriented individuals who will handle inbound customer interactions for major brands. This position is responsible for assisting customers with inquiries, service requests, account management, and product support. The role contributes to delivering high-quality customer care aligned with brand standards, using guided systems and resources. It offers schedule flexibility once certified and suits candidates seeking a stable support position with growth potential. 3. Responsibilities:Manage inbound customer interactions for major brandsAssist customers with questions, service requests, account needs, and product supportUtilize guided systems and resources to ensure accurate and professional serviceMaintain alignment with brand standards during customer interactions 4. Requirements:High school diploma or GEDAt least 18 years oldAuthorized to work in the United StatesU.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WIAbility to follow detailed processes and meet performance expectationsStrong communication and active listening skillsComfortable navigating computer applications and web-based toolsAbility to work independently and adhere to scheduled hoursPreferred: prior call center or customer service experiencePreferred: bilingual in Spanish/EnglishPreferred: familiarity with phone-based or computer-based support environments 5. Pay Range and Compensation Package:USD 11 to USD 13 hourly 6. Benefits & Perks:Flexible scheduling options after certificationPaid training upon successful client certificationW2 employment with payroll and employment protectionsPaid time offOptional supplemental insurance (Aflac)Household telehealth access through MDLiveAccess to performance-based incentivesCareer advancement opportunities into support, quality assurance, and leadership roles Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.