Inbound Customer Service Agent-Bodewell Remote

The GEA Way

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

About the Role

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving questions, troubleshooting issues, and supporting product and service needs. In this role, agents handle high-volume inbound calls that combine customer service with inbound sales, including identifying opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience.

Responsibilities

• Provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales.
• Identify opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs.
• Provide product information, registration support, as well as service, parts, delivery, and dealer location inquiries.
• Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and providing minor concessions.
• Support Non-GE Appliance branded appliance owners as needed.

Requirements

This is a 100% remote position. Opportunities are available for candidates residing within these states: Utah, South Dakota, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Assigned Shift: Monday, Tuesday, Thursday, Friday, 7:00 AM - 5:30 PM CST (Wednesdays off) - 4 days x 10 hours per day.

Commitment to all training days is mandatory; no absences are permitted during this period.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related field preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Benefits & Perks

• Paid on-the-job training and mentoring.
• Work-from-home opportunity (equipment provided).
• No weekend shifts.
• Paid time off.
• Medical, dental, vision, and prescription benefits eligibility on day one of employment.
• 401(k) program with company match.
• Short-term and long-term disability.
• Life insurance.
• Appliance discount program.
• Tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities.

Schedule

Assigned Shift: 10 hour shifts, 4 days a week, Monday, Tuesday, Thursday, Friday, 7:00 AM - 5:30 PM (CST) (Wednesdays off).

9-week full-time training shift: Monday, Tuesday, Thursday, Friday, 10:30 AM - 7:00 PM (CST) (Wednesdays off), 4 days a week.

Commitment to all training days is mandatory; no absences are permitted during this period.

Position

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role.