Inbound Consumer Finance Agent - Bilingual Japanese

About the role

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Travel + Leisure is currently seeking qualified candidates for the position of Bilingual Japanese Inbound Customer Service Representatives. This is a work from home call center position that provides paid training. Only candidates that are fluent in English and Japanese AND live within the states of Florida or Nevada will be considered for this opportunity.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Responsibilities

• Manage large volume of inbound and outbound calls for the loan and dues accounts within the portfolio. (30% time)
• Accurately assess, identify, and respond to owner inquires in a timely and effective manner to prevent further issues while building relationships through interactive communication to achieve owner satisfaction. (25% time)
• Evaluate customer accounts utilizing the proper tools and methods to determine the appropriate and necessary actions. (25% time)
• Provide appropriate solutions and alternatives within the time limit; Follow up to ensure resolution, submit needed adjustment forms, and ensure proper documentation of transaction is notated. (10% time)
• Collaborate with other departments to ensure owners receive timely and effective service to their account. (10% time)
• Performs other duties as needed

Requirements

• High school diploma or G.E.D. equivalent
• Fluent in English and Japanese
• Two years customer service experience