Inbound Call-Center Representative (HYBRID/IN-OFFICE)

Overview

Start Date: 07/06/26
Starting Pay: $19/HR

Responsibilities

• Play a vital role for our Patient Support Department
• Manage 40-50 inbound calls per day with compassion and empathy
• Navigate the ever-changing healthcare landscape through tailored training
• Represent Aveanna and its values to patients
• Maintain an organized office environment
• Conduct routine safety checks (including fire extinguisher inspections)
• Manage inventory of supplies and equipment
• Assist customers, vendors, and surveyors during visits
• Support branch operations and compliance

Requirements

• Professional phone etiquette to de-escalate worried or upset patients
• Able to accurately complete data entry tasks daily and in a timely manner
• Comfortable working towards daily and monthly metric and KPI goals
• Able to learn new computer programs and software
• Able to maintain a quiet, dedicated workspace
• Able to participate in virtual meetings with a professional, camera-ready presence
• Able to demonstrate strong time-management skills, accountability, and self-direction
• Able to operate off reliable, high-speed internet

Qualifications

• Minimum of 2 years’ experience in a call center environment
• Minimum of 1 years’ experience in the medical industry/familiarity with medical terminology (preferably with DME and Home Healthcare)
• High-school diploma or GED