Inbound Call Center Associate

About the role

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed.

Responsibilities

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub-servicer
• Cross-training to learn other areas of our Servicing team

Requirements

• Must Have Qualifications:
• 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Able to multitask and adapt
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Nice To Have Qualifications:
• 1+ years experience in mortgage servicing
• Bilingual in English and Spanish

Qualifications

• High school diploma or equivalent

Skills

• Customer service and communication skills
• Analytical skills
• Excel proficiency (vlookups, formulas, PivotTables)
• MS Office proficiency
• Self-motivation and work ethic
• Fast-paced environment adaptability
• Positive attitude
• Willingness to learn

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.