Inbound Business Telesales Representative

About the role

At Spectrum, you’ll engage business customers, respond to inbound and outbound leads, and connect them with Voice, Data and Video solutions designed for their needs. Your expertise directly shapes positive customer experiences and supports Spectrum Business’s expansion.

Responsibilities

• Respond efficiently to inbound sales calls and assist customers according to call handling standards
• Present tailored sales proposals and promote additional products and services to maximize revenue
• Maintain accurate sales and customer records in Spectrum databases
• Work with support teams to complete sales and resolve customer issues
• Assess service availability and coordinate construction estimates when required
• Educate customers on product features, billing and usage
• Achieve monthly sales goals through consultative selling

Requirements

• High school diploma or equivalent
• Experience in a professional, customer-facing or service environment
• 2+ years of college education, associate’s degree or equivalent combination of education and experience
• Strong communication, customer service and interpersonal skills
• Sales aptitude or demonstrated ability to influence and upsell
• Basic knowledge of communications, technology, video, data and voice products
• Comfortable with computers and new systems

Qualifications

• Education: High school diploma or equivalent
• Experience: Sales experience in a professional, customer-facing or service environment or experience in sales, customer service, call center, retail, hospitality or other fast-paced settings
• Skills: Strong communication, customer service and interpersonal skills; Ability to build rapport, identify needs and recommend solutions; Skilled at multitasking and working efficiently in a fast-paced environment; Sales aptitude or demonstrated ability to influence and upsell; Basic knowledge of communications, technology, video, data and voice products; Comfortable with computers and new systems

Benefits

Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. A comprehensive pay and benefits package supports all aspects of your well-being at every stage of life.

Pay

The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $23,400.

Schedule

Operate in a call center environment

Skills

• Ability to discuss Spectrum’s products and competitors’ offerings in detail

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company Information

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.