Inbound Phone Sales Representative

About the role

This is a unique opportunity to get in at the ground level of Audien’s first on-site sales team. This position offers great potential for those we meet and exceed standards. We are seeking highly motivated, growth oriented individuals that will jump at the opportunity to take a leadership role in the near future.

Role Overview

As an Inbound Phone Sales Representative, you’ll be the trusted voice customers hear when they reach out to learn more about Audien’s hearing aid solutions. You’ll guide prospective customers through our product offerings, answer questions with empathy and clarity, and convert interest into confident purchases. Our phone representatives must believe in our mission to succeed. We are not here to sell vanity items, we are here to give the gift of hearing back to those in need.

Key Responsibilities

• Handle high-volume inbound calls from prospective customers seeking hearing aid solutions.
• Build rapport quickly and guide customers through product options based on their needs and lifestyle.
• Educate callers on product features, pricing, warranties, and usage.
• Convert inquiries into sales while maintaining a customer-first approach.
• Accurately document interactions and outcomes in Telephony and CRM systems.
• Maintain and exceed daily, weekly, and monthly sales goals, including conversion rate, revenue per call, and average order value (AOV).
• Participate in coaching sessions, calibration meetings, and performance reviews to continuously improve.
• Provide feedback on call flows, objections, and customer insights to support ongoing optimization.

Qualifications

• Experience in inbound phone sales or customer service with a sales component.
• Strong verbal communication and active listening skills.
• Ability to handle objections with professionalism and empathy.
• Familiarity with CRM tools and contact center platforms.
• Self-motivated, goal-oriented, and adaptable to change.
• Passion for helping others—especially older adults or those with hearing challenges.

What We Offer

• Compensation Breakdown – First 4 Weeks + Beyond
• Base pay + commission for the first 4 weeks of employment
• Transition to uncapped commission starting Week 5
• Expected Hours: 40 hours/week
• Weeks 1–4:
• Base Pay: $20/hour
• Commission: Uncapped, up to 6% of revenue generated after discounts
• Guaranteed Minimum Pay: $2,000 every two weeks (before taxes), based on 80 hours worked
• Performance-Based Earning Potential:
• Mets expectations: $3,000 bi-weekly
• Exceeds expectations: $4,000 bi-weekly
• After Week 4:
• You’ll transition to 100% commission
• Commission remains uncapped, with earning potential fully performance-driven
• Paid training and ongoing coaching
• Join the foundational team and carve your path to success with immediate growth opportunities
• Mission-driven culture with a focus on customer success