Inbond Supervisor.

Duties And Responsibilities

• Conduct tours of members who visit the contact center
• Lead and manage store team ensuring all duties assigned are accomplished accurately and timely
• Interview, hire, and train new representatives
• Complete inbond standards of a call audit form in the NICE system and work individually with each representative to review/improve call audit scores
• Monitor/Manage inbound call queues
• Manage representative’s payroll and attendance in the Paycom system
• Complete sit-ins with individual team members to provide feedback on their technical abilities to complete their assigned tasks to improve and grow skills
• Accountable for achieving assigned revenue goals and quotas of the sales team
• Perform other related duties as assigned

  Requirements

  • Liquor and Tobacco experience
  • Create ISF ocean shipments
  • CANCEL AND RECEIVE INBONDS
  • TRANSFER (INBONDS) 61 AND 63
  • DELIVERY TICKETS (6043)
  • ENTRIES 21 AND 22
  • CONSUMPTION ENTRIES (01)
  • PAY STATEMENTS (CBP)
  • KNOW THE RB SYSTEM PROGRAM; PREFERABLY
  • Knowledge of the process to open Duty-Free stores and warehouses
  • Maintain status report on inventoried items to be properly stored and located to designated locations
  • Create and maintain a successful relationship with all Brands, and all issues corrected in a timely manner
  • Communicate department expectations to all employees

  Qualifications

  Liquor and Tobacco experience
  Create ISF ocean shipments
  CANCEL AND RECEIVE INBONDS
  TRANSFER (INBONDS) 61 AND 63
  DELIVERY TICKETS (6043)
  ENTRIES 21 AND 22
  CONSUMPTION ENTRIES (01)
  PAY STATEMENTS (CBP)
  KNOW THE RB SYSTEM PROGRAM; PREFERABLY
  Knowledge of the process to open Duty-Free stores and warehouses
  Maintain status report on inventoried items to be properly stored and located to designated locations
  Create and maintain a successful relationship with all Brands, and all issues corrected in a timely manner
  Communicate department expectations to all employees

  Skills

  Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
  Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

  Benefits

  • Medical insurance
  • Dental insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Company Paid Long-Term Disability Insurance
  • Voluntary Term Life and Accident Insurance
  • Short-term Disability
  • Health Savings Account (HSA)
  • 401k with a company match
  • Paid time off
  • Paid Holidays
  • Employee Assistance Program (EAP)

  Pay

  N/A

  Schedule

  N/A

  Job Type

  Full-time