In-Store Program Manager

About the role

Our lead generation team works inside Stores and offers shoppers a free water test. We need a manager to build, lead, and hold that team accountable across seven markets: Lubbock, Amarillo, Midland, Odessa, San Angelo, Abilene, and Brownwood. You'll report directly to operations leadership, be based in Lubbock, and travel regularly to the other markets.

Responsibilities

• Recruit, hire, onboard, coach, and when necessary terminate lead generation representatives.
• Build and manage weekly schedules for every store and market.
• Track performance against our standard of 1 qualified lead per hour, and act quickly when a rep or location falls short.
• Manage our in-store test tree displays: keep them stocked, set up correctly, and in their approved locations.
• Deliver product knowledge training to lead generation reps and store teams on water hardness, TDS, softeners, RO, and how our free water test works.
• Visit stores across all seven markets to observe, coach, and keep our relationships with store management strong.
• Report results and staffing needs to leadership on a regular basis.

Requirements

• 2+ years managing hourly or field teams, ideally in retail, events, or sales.
• Experience hiring, scheduling, and having direct conversations about performance.
• Comfort working with numbers, including tracking leads, hours, and conversion.
• Willingness to travel regularly across West Texas, including some overnight trips.
• A valid driver's license, a clean driving record, and reliable transportation.

Skills

• Strong communication skills and a professional presence in a retail setting.

Qualifications

Experience with a CRM such as Salesforce is a plus. Knowledge of water treatment is a plus. We'll train the right person.