In-station and On-platform Customer Service Associates
Keolis Commuter Services · Boston, MA · 1 mo ago
On-siteCustomer Service$27.8/hrFull-time
Responsibilities
This is not a sit‑back customer service job.
- Be on your feet in stations and on platforms
- Give real‑time travel information
- Direct crowds
- Support during delays and special events
- Keep passengers moving safely in all types of weather
- Handle fare questions
- Provide basic ticket sales support
- Handle lost‑and‑found interactions alongside station and operations staff
Requirements
We’re looking for people who:
- Stay calm when everyone else is stressed
- Communicate clearly to individuals and large groups
- Juggle multiple urgent requests at once
- Are confident with smartphones and computer systems
- Are quick to learn new tools
- Are meticulous in following safety and cash‑handling procedures
- Are willing to work early mornings, late nights, weekends, and shifting locations
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Voluntary benefits: hospital indemnity, accident, and critical illness coverage
- Voluntary benefits: home, auto, and pet insurance
Pay
This is a unionized position. The pay rates are non‑negotiable. The starting pay rate for this position is $27.80.
Schedule
Expect to work early mornings, late nights, weekends, and shifting locations.