In-Room Dining Supervisor - Full-time

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders.
• Supervise, coach, and support IRD servers and support staff.
• Ensure all orders are properly prepared, presented, and delivered according to resort standards.
• Monitor service flow, timing, and order accuracy to maintain efficiency.
• Absorb order taking, POS entry, and guest communication as needed.
• Ensure proper setup of trays, carts, and in-room service standards.
• Oversee billing accuracy, posting to guest folios, and cash handling procedures.
• Handle guest inquiries, special requests, and service recovery professionally.
• Conduct pre-shift briefings and communicate daily priorities and updates.
• Maintain cleanliness and organization of IRD service areas and equipment.
• Support inventory management, ordering, and supply levels.
• Ensure compliance with food safety, sanitation, and service standards.
• Partner with culinary and front office teams to ensure seamless service delivery.
• Support scheduling, labor management, and productivity goals.
• Step into operational roles during peak periods to support the team.
• Uphold Black Desert Resort’s ultra-premium hospitality standards.

Qualifications

• Minimum of 2–3 years of food and beverage experience, preferably in room service or upscale dining.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of service standards and guest experience expectations.
• Proficiency with POS systems and guest billing processes.
• Strong communication, leadership, and problem-solving skills.
• Ability to multitask and manage a fast-paced environment.
• Ability to work flexible hours including mornings, evenings, weekends, and holidays.