In-Room Dining Server - Regent Santa Monica Beach

About the role

Reporting to the In-Room Dining Manager, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Room Setup: Prepare and set up dining trays, linens, utensils, and condiments in accordance with the resort's service standards.
• Guest Interaction: Greet guests courteously, take orders, and provide menu recommendations. Maintain a friendly and professional demeanor.
• Table Service: Deliver food and beverages to guest rooms efficiently and accurately, ensuring orders are complete and properly presented.
• Table Clearing: Clear tables promptly, removing used dishes, glassware, and silverware, and reset tables for the next course or meal.
• Sanitation: Maintain a clean and hygienic environment by regularly sanitizing and cleaning dining areas and equipment.
• Communication: Collaborate with kitchen and service staff to coordinate food delivery and address guest requests promptly.
• Stock Management: Monitor and replenish room service supplies, such as linens, condiments, and utensils, to ensure uninterrupted service.
• Billing and Payments: Accurately record guest orders and communicate them to the billing department, if necessary, to facilitate check-out procedures
• Problem Resolution: Address guest complaints or concerns professionally and escalate issues to superiors when necessary.
• Menu Knowledge: Stay informed about the menu items, specials, and allergens to assist guests with their choices and accommodate dietary restrictions.
• Safety Compliance: Adhere to health and safety regulations, including food handling and sanitation guidelines.
• Teamwork: Collaborate with fellow colleagues, including servers and kitchen staff, to ensure a seamless dining experience for guests.
• Hospitality: Maintain a high level of professionalism and guest-centric service, striving to exceed guest expectations.
• Clean-Up: Assist in the end-of-service clean-up, including clearing tables, disposing of waste, and returning equipment to its designated storage areas.

Responsibilities

A little bit about your day:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Room Setup: Prepare and set up dining trays, linens, utensils, and condiments in accordance with the resort's service standards.
• Guest Interaction: Greet guests courteously, take orders, and provide menu recommendations. Maintain a friendly and professional demeanor.
• Table Service: Deliver food and beverages to guest rooms efficiently and accurately, ensuring orders are complete and properly presented.
• Table Clearing: Clear tables promptly, removing used dishes, glassware, and silverware, and reset tables for the next course or meal.
• Sanitation: Maintain a clean and hygienic environment by regularly sanitizing and cleaning dining areas and equipment.
• Communication: Collaborate with kitchen and service staff to coordinate food delivery and address guest requests promptly.
• Stock Management: Monitor and replenish room service supplies, such as linens, condiments, and utensils, to ensure uninterrupted service.
• Billing and Payments: Accurately record guest orders and communicate them to the billing department, if necessary, to facilitate check-out procedures
• Problem Resolution: Address guest complaints or concerns professionally and escalate issues to superiors when necessary.
• Menu Knowledge: Stay informed about the menu items, specials, and allergens to assist guests with their choices and accommodate dietary restrictions.
• Safety Compliance: Adhere to health and safety regulations, including food handling and sanitation guidelines.
• Teamwork: Collaborate with fellow colleagues, including servers and kitchen staff, to ensure a seamless dining experience for guests.
• Hospitality: Maintain a high level of professionalism and guest-centric service, striving to exceed guest expectations.
• Clean-Up: Assist in the end-of-service clean-up, including clearing tables, disposing of waste, and returning equipment to its designated storage areas.

  Requirements

  • Communication and interpersonal skills are used frequently when interacting with guests, cooks, and managers.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • Ability to read and write when taking orders and/or completing paperwork.
  • Basic math skills are frequently used when handling cash and credit.
  • Handling food objects, products and utensils.
  • Ability to work in a fast-paced environment.
  • Carrying or lifting items weighing up to 50 pounds.
  • Ability to stand, stoop, bend, kneel repetitively.
  • Flexible schedule, able to work evenings, weekends, and holidays.

  Qualifications

  • High school diploma or equivalent.
  • Previous experience in a hotel or restaurant setting preferred.
  • Knowledge of food service operations and safety protocols.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to lift and move items weighing up to 50 pounds.
  • Valid driver’s license and reliable transportation preferred.

  Skills

  • Excellent communication and interpersonal skills.
  • Attention to detail and strong organizational abilities.
  • Ability to work in a fast-paced environment.
  • Knowledge of food service operations and safety protocols.
  • Ability to lift and move items weighing up to 50 pounds.
  • Valid driver’s license and reliable transportation preferred.

  Benefits

  The hotel offers a comprehensive benefits package which includes:

  • Health insurance coverage.
  • Retirement savings plan.
  • Flexible spending accounts.
  • Employee assistance program.
  • Discounts on hotel services and amenities.

  Pay

  The hourly pay range for this role is $16.90, plus tips. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

  Schedule

  The schedule for this role is flexible and may include evenings, weekends, and holidays. Specific shifts will be determined based on the needs of the hotel and the individual’s availability.