In-Room Dining Server

About the role

The In-Room Dining Server at Park Hyatt Chicago is responsible for delivering a sophisticated dining experience to guests in the privacy of their rooms. This is not a restaurant-based role; you will be the face of personalized dining, creating memorable moments through thoughtful presentation, prompt delivery, and intuitive service.

Responsibilities

• Deliver restaurant-quality meals directly to guests’ rooms from the NoMI Kitchen menu.
• Set up elegant meal presentations to exceed guest expectations.
• Take accurate orders and provide detailed menu recommendations.
• Ensure order accuracy, timely delivery, and high standards of presentation.
• Work independently and thrive on creating tailored guest experiences.
• Handle the physical demands of the role, including lifting trays, carrying multiple items, standing for long periods, and working in a fast-paced environment.
• Collaborate efficiently with the kitchen, bartenders, and fellow servers to ensure smooth and seamless service.
• Maintain a polished and professional appearance, reflecting the high standards of Park Hyatt Chicago and NoMI Kitchen.
• Flexibility to work 2 overnight shifts and 3 flexible shifts per week, including weekends and holidays as required.

Requirements

Minimum of 2 years' experience as an In-Room Dining Server in a food service or hospitality role, in a luxury or high-end restaurant environment.

• Strong communication and interpersonal skills, with the ability to engage effectively with guests.
• Attention to detail, ensuring order accuracy, timely delivery, and high standards of presentation.
• A demonstrated commitment to providing exceptional service with a focus on creating a welcoming, personalized dining experience for each guest.
• Physical stamina to handle the physical demands of the role.
• Ability to work efficiently with the kitchen, bartenders, and fellow servers.
• Professionalism in maintaining a polished and professional appearance.

Qualifications

• Experience in a luxury or high-end restaurant environment.
• Strong communication and interpersonal skills.
• Attention to detail and ability to ensure order accuracy and presentation.
• Physical stamina and ability to handle the physical demands of the role.
• Team collaboration and efficiency with the kitchen, bartenders, and fellow servers.
• Professionalism and polished appearance.

Skills

• Strong communication and interpersonal skills.
• Attention to detail, ensuring order accuracy and presentation.
• Customer service focus on creating a welcoming, personalized dining experience.
• Physical stamina to handle the physical demands of the role.
• Team collaboration and efficient service coordination.
• Professionalism and polished appearance.

Benefits

• Health Benefits: Eligibility and coverage provided and administered through Local 1 Union.
• Pension Plan: Participation and contributions managed through Local 1 Union.
• Monthly Fitness Reimbursement: Available up to a specified monthly limit.
• Qualified Parking & Transit Program: Pre-tax benefits available, subject to eligibility.
• Paid Time Off: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy.
• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

Pay

The hourly rate for this position is $13.66 + Tips. This position is also eligible to earn overtime and premium pay under certain circumstances.

Schedule

Flexibility to work 2 overnight shifts and 3 flexible shifts per week, including weekends and holidays as required to meet the needs of our guests and the business.