In Room Dining Server

About the role

The In-Room Dining Server position at Madeline Hotel & Residences, Auberge Resorts Collection is a full-time, year-round, non-exempt role offering a competitive compensation package. The targeted hourly wage is $12.14 plus tips, with additional benefits including team member rates, discounts, and reimbursement for ski and wellness activities.

Responsibilities

• Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
• Deliver requested items in an efficient and timely manner.
• Relate with guests about their needs, and ensure satisfaction with the beverage and drinks, maintaining a consistently caring and high-quality service.
• Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen.
• Maintain knowledge of all menu items.
• Prepare the guest check accurately and collect payment or signature, as required.
• Operate, maintain, and properly clean all restaurant equipment and fittings.
• Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
• Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines.
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units.
• Check quality and expiration of all items; discard and replace according to established procedures.

Requirements

• Minimum of one year experience in customer service or the foodservice/hospitality industry.
• Must meet the minimum age requirements for food and alcohol service.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Qualifications

• Ability to lift 30lbs.

Skills

• Customer service skills.
• Food service experience.
• Knowledge of POS systems.
• Ability to work independently and as part of a team.

Benefits

The position offers a competitive compensation package presented by Auberge Collection, which includes team member rates, team member discounts, ski and wellness reimbursement, and tuition reimbursement.

Pay

The targeted compensation rate for this full time year round, non-exempt position is $12.14/hr + tips.

Schedule

The position offers a flexible schedule, including weekends and holidays, according to department needs.