In Room Dining Server

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

About the Role

Provide guests with quality customer service by demonstrating excellent food and beverage knowledge. Serve guests food and beverages in their room in a timely and professional manner all the while providing extraordinary service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

Responsibilities

• Memorize current menu items and prices, familiarize yourself on the wine list and vintages.
• Set up scheduled coffee service each morning by 6:00am.
• Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
• Check orders for presentation and completeness, cover and place in the cart for delivery, with water and beverages added last.
• Ensure meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time.
• Prepare and set up the dining area according to guest preferences.
• Verify wine orders with guests and be sure to present, cork and offer it to the guests for their approval.
• Be familiar with ticketing and cash handling, check presentation and organization.
• Ensure that stations are properly cleaned, stocked, and organized.

Requirements

1 year of experience in a similar or supportive role is preferred.

Excellent written communication and presentation skills.

Able to prioritize multiple tasks in a dynamic environment.

Able to learn, retain, and present product, menu, and allergy information to guests.

Knowledge of or ability to learn the restaurant point-of-sale system.

Highly motivated, and flexible individual, confident in taking initiative.

Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.

Food Handler and Alcohol Awareness Certifications (if applicable).

Qualifications

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience.

We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders.

Skills

We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Benefits

We strive to provide a positive work environment that supports your growth and development. This includes opportunities for professional development, recognition, and rewards.

Pay

The salary range for this position is $20.00 - $25.00 per hour, depending on experience and qualifications.

Schedule

Hours vary based on the needs of the team and the shift being covered. Please refer to the employee handbook for more details.