In-Room Dining Server

About the role

The Four Seasons Hotel Philadelphia is seeking an In-Room Dining Server to join their Food & Beverage team. This role is responsible for delivering exceptional in-room dining experiences by providing prompt, personalized service and ensuring the highest standards of food quality and guest satisfaction. The In-Room Dining Server works closely with the Food & Beverage team and reports to the In-Room Dining leadership team.

What You Will Do

• Deliver food orders, beverages, and amenities to guest rooms in a timely and professional manner.
• Present menu items and provide knowledgeable recommendations to guests.
• Anticipate guest needs and respond promptly to requests and concerns.
• Set up, clear, and maintain in-room dining tables and trays.
• Accurately process guest checks, obtain required signatures, and complete transactions.
• Cook and serve food in accordance with Four Seasons standards.
• Clean and organize work areas and service equipment.
• Maintain cleanliness and organization of work areas and service equipment.
• Uphold Four Seasons service standards to create memorable guest experiences.

What You Bring

• Knowledge of food and beverage service and guest service principles.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• Commitment to delivering exceptional service with professionalism and attention to detail.
• Valid work authorization in the United States.

What We Offer

• Competitive wages and comprehensive benefits package.
• Excellent training, development, and career growth opportunities.
• Complimentary employee meals during shifts.
• Uniforms and garment care provided.
• Complimentary room nights at Four Seasons properties worldwide.
• Access to exclusive Four Seasons employee programs and perks.
• Discounted Medical, Dental, and Vision coverage.
• Parking and SEPTA access.
• City Fitness membership.

Schedule & Hours

This role is an On-Call position. Hours may include evenings, weekends, and holidays based on business needs.