In-Person Patient Care Coordinator

About the Role

Be the hands-on support behind life-changing pain management—bringing care, education, and innovative solutions directly into patients' homes while ensuring they stay engaged, compliant, and on track toward recovery. At Converge Medical Technology, we provide game-changing technology with empowering, personalized patient services as part of our in-home, multidisciplinary programs for chronic low back and neck pain.

Our In-Person Patient Care Coordinators play a critical role in delivering exceptional patient experiences. By combining clinical judgment, patient education, and hands-on device management, you ensure patients receive safe, effective care while completing their treatment programs successfully.

Location: Travelling in Houston, TX and surrounding area

Pay Range: $55,000

Key Responsibilities

• Deliver Patient Care & Device Support:
  • Coordinate with Clinical Operations to schedule device deliveries and pick-ups.
  • Deliver, set up, service, and retrieve devices in patients' homes.
  • Educate patients on proper device use, treatment protocols, and troubleshooting.
  • Collect patient outcomes and feedback to support ongoing care.
• Monitor Progress & Ensure Compliance:
  • Apply clinical judgment to evaluate patient progress and determine next steps.
  • Conduct regular phone and virtual check-ins to support adherence and motivation.
  • Address patient concerns related to treatment tolerance, compliance, or device function.
  • Escalate urgent clinical or device issues to appropriate internal teams.
  • Provide follow up patient monitoring as needed.
• Documentation & Compliance:
  • Maintain accurate patient documentation, including progress notes and provider updates.
  • Prepare documentation supporting medical necessity, authorizations, appeals, and billing.
  • Track patient outreach, activity, and outcomes in Salesforce and internal systems.
  • Follow HIPAA, Department of Labor regulations, and company policies.
• Inventory & Operational Support:
  • Manage device inventory, storage units, and equipment transfers.
  • Replace defective units in coordination with warehousing.
  • Safely operate and maintain a company-issued vehicle per fleet policy.
• Collaboration:
  • Partner with intake, collections, clinical operations, and sales teams to ensure seamless patient care and satisfaction.
  • Perform other duties as assigned.

Qualifications

• Associate's degree or higher in a health-related field with preferred concentration in exercise physiology, athletic training, exercise science, or physical education.
• 2–3 years of experience working with patients in a clinical or care-focused setting or with clients as a personal trainer, athletic trainer or physical therapy assistant preferred.
• Strong understanding of anatomy, musculoskeletal conditions, and injury recovery.
• Excellent communication, organization, and time-management skills.
• Ability to exercise independent judgment, solve problems, and manage patient concerns.
• Comfort using CRM and documentation systems (Salesforce preferred).
• Mechanically inclined with the ability to troubleshoot medical devices.
• Valid driver's license and ability to regularly lift and transport equipment up to 75 lbs.
• Mission-driven, patient-focused, team-oriented, and eager to continuously grow.

Benefits

• Medical, dental, and vision insurance
• Short- & long-term disability
• FSA/HSA options
• 401k with matching

Why Choose Converge Medical Technology?

Our mission is Fun, Family, and Freedom. We encourage our team members to have fun at work, prioritize their family and work/life balance, and have the freedom to improve how we do things. Come and join a company that values its team as much as its growth!