In-person IT New Hire Orientation Technician

About the role

The In-person IT New Hire Orientation Technician works in the Stoughton, MA office, supporting new hire orientation classes by preparing equipment, creating accounts, providing data access, and delivering technical support before, during, and after sessions. The role requires travel as needed.

Responsibilities

• Work with Training Subject Matter Experts to prepare equipment, create accounts, and provide data access for new hire orientation classes based on system access forms.
• Assist with and/or participate in new hire orientation classes.
• Provide technical support before, during, and after new hire orientation classes.
• Configure user equipment, set up user accounts, and provide data access for new hires based on information in their system access form.
• Perform diagnostic tests, modify or repair hardware to the board or component level.
• Work with users to evaluate and solve technical issues, by phone or onsite before, during, and after new hire classes.
• Establish and maintain a parts inventory for personal computers, as well as other supplies and computer center‑related materials.
• Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes.
• Maintain records of completed work using an incident‑tracking application.
• Produce support documentation.
• Plan, initiate, and complete various projects as assigned by the IT Manager; complete all assigned tasks and meet all job‑related responsibilities with limited supervision.
• Work with various departments to continually improve efficiency and workflows using new technologies.
• Perform other duties assigned by the IT Manager as required.

Requirements

• Two to five years of IT support/Help Desk experience in a user‑oriented environment.
• Strong understanding of a wide variety of personal computing equipment, computer software applications, and networking equipment.
• Experience with TCP/IP, DNS, and Active Directory.

Qualifications

• Associate degree or equivalent experience.
• High school diploma or equivalent required.

Skills

• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem‑solving skills.
• Excellent verbal and written communication skills.
• Experience with information technology procedures and practices.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and industry.
• Proficient with Microsoft Office Suite or related software.
• Professional, friendly & understanding personality.
• Ability to work independently while functioning effectively as a team member.
• Ability to work independently, self‑motivator with the ability to plan and initiate.
• Ability to lift 25 pounds.
• While performing duties, employee regularly required to talk and/or hear; frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Travel required as needed.