IT Technician (Mon - Fri)

About the role

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

Context and Scope

Is part of the site reliability team with dotted line report to Factory OT/IT regional organization. Follows the guidelines and procedure provided by regional OT/IT organization. Establishes and follows KPI's and SLA for every service provided. Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence. Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

Key Responsibilities

• Ensure cyber security of home site - Local Network Administrator
• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …)
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets
• Prepare and follow procedure for emergency & business continuity plan "crisis tool kit"
• Provide documentation and training to ensure consistent processes and knowledge transfer
• Consistent user account management (Alero/Domain)
• Delivery of IT/OT Solutions related Services
• Site functional expert of all local applications he/she is supporting
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...)
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level
• Delivery of IT/OT Solution-related Projects
• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location
• Responsible for implementation and coordination of Factory OT/IT projects in their home site

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies
• Fluent in English with excellent communication skills (verbal and written)

Knowledge & Experience

• 3-year IT (Information Technology) & OT (Operational Technology) experience
• Excellent organizational, analytical, project management and technical skills
• Server administration
• Virtual infrastructure administration
• IT/OT Architecture knowledge
• Database administration knowledge

What you can expect from Mars

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today
• Best-in-class learning and development support from day one, including access to our in-house Mars University
• An industry competitive salary and benefits package, including company bonus