IT Systems Technician (On Site)

Onsite position. Applicant must be local to the Houston, TX area.

About the role

Enable Resource Group is seeking a mission‑minded onsite IT Systems Technician to join its growing team. Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping church clients effectively employ technology in ministry efforts, they are better able to steward resources toward Kingdom work in local communities and around the world. The role involves troubleshooting and providing resolutions related to technology issues for Enable clients, building strong client relationships, and delivering excellent customer service.

Key Responsibilities

• Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable technology resolutions.
• Build client relationships through active listening and empathetic behavior.
• Contribute to a collaborative team environment.
• Discover and implement resolutions efficiently using critical‑thinking skills.
• Tailor explanations of complex technical concepts to meet clients where they are, empowering users of all skill levels.

Required Skills

• 1–2 years in an IT support role troubleshooting Tier I–Tier II tickets, or a bachelor’s degree in a technical area of study.
• Current experience supporting Microsoft 365 applications.
• Proven knowledge creating and managing users, groups, and objects within Active Directory and/or Entra ID.
• Working knowledge of electronic ticketing systems.
• Working knowledge of current Windows operating systems.
• Ability to undergo and pass a background check in accordance with state and federal laws.

Preferred Skills

• Basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing.
• Microsoft 365 and Google Workspace administration.
• Remote administration concepts and tools.
• Windows‑based print servers.
• Process/task automation solutions in business or other environments.
• Experience with managed‑services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor’s degree in a related area of study.

Benefits

• Fantastic company culture
• Great work/life balance
• Competitive salary
• Competitive health benefits
• 3 weeks of PTO & major holidays
• 401(k) with a match
• Growth opportunities
• And much more!