In-Office Scheduler for Home Care

About the role

Freedom Home Care is seeking an organized, motivated, and compassionate Scheduler to join our growing administrative team. This position plays a vital role in ensuring our clients receive dependable care by coordinating caregiver schedules, filling open shifts, and providing exceptional support to both clients and staff. This is an in-office position located in Milford, OH.

Responsibilities

• Coordinate caregiver schedules and daily staffing.
• Fill open shifts and respond to caregiver call-offs.
• Communicate professionally with clients and caregivers.
• Verify completed visits and documentation.
• Maintain accurate scheduling records in AxisCare.
• Work closely with nurses, HR, and management to ensure continuity of care.
• Assist with staffing for evenings, weekends, holidays, and emergencies when needed.
• One weekend per month on-call for scheduling.

Requirements

• Previous scheduling, dispatching, customer service, or administrative experience required.
• Previous home care experience preferred.
• Excellent communication and organizational skills.
• Previous caregiver experience preferred.
• Strong multitasking and problem-solving abilities.
• Comfortable using computers, smartphones, and learning scheduling software.
• Familiar with the Microsoft platform and its apps, such as Word and Excel.
• Ability to remain calm and professional in a fast-paced environment.

Benefits

• Full-time weekday schedule.
• In-office position with a supportive team environment.
• Paid training.
• Opportunities for growth and advancement.
• The opportunity to make a meaningful difference in the lives of our Veterans and their families every day.