Home Care Scheduler

About the role

Kind Senior Care is seeking a compassionate, detail-oriented, and driven Scheduling Coordinator to support our growing operational needs. Kind is a thriving independent home care agency, and the right candidate will have the opportunity to work directly with our founding team and play a meaningful role in our mission: delivering the best in-home care in Massachusetts. This is a full-time position requiring previous experience in home care or healthcare scheduling.

Why Kind?

We Might Be Biased, But We Think Kind Is a Pretty Great Place To Work. The Service We Provide Is Genuinely Transformative For Seniors And Their Loved Ones, And We Believe That Stronger Relationships Lead To Better Care.

• Supportive, collaborative culture — 24/75-Star ratings on Google, Facebook, and Indeed
• Weekly pay & direct deposit
• Paid training and continuing education
• Career development opportunities
• Paid sick leave & vacation time
• Bonus and recognition programs
• 401k with company match

Responsibilities

• Build and maintain Client/Caregiver schedules to ensure strong, consistent matches
• Ensure shift coverage by proactively managing schedules and responding to conflicts, emergencies, and last-minute changes
• Serve as a primary point of contact for Clients, family members, Caregivers, and other care professionals — providing responsive, warm, and professional communication at every touchpoint
• Manage day-to-day administrative duties including answering calls, scheduling appointments, and maintaining calendars
• Support compliance with state and federal regulatory requirements and internal policies

Qualifications

A successful candidate brings proven relationship-building skills, a calm and decisive presence under pressure, and a genuine passion for working with seniors. You're organized, dependable, and understand that great scheduling is really about great people skills.

• High school diploma required; Associate's or Bachelor's Degree preferred
• 2+ years of experience in a scheduling, administrative, or coordination role within a home care or healthcare office setting
• Clinical background as an HHA, CNA, or equivalent is a plus — it helps our schedulers empathize with both clients and caregivers
• Experience in hospitality, customer service, or client-facing roles is strongly preferred — we value candidates who know how to make people feel heard and cared for
• Proficiency in MS Office (Outlook, Word, Excel)
• Experience with scheduling or care management software
• Strong organizational skills and the ability to manage competing priorities independently
• Passion for helping seniors remain safe and independent wherever they call home
• Must be able to pass a background check