IN HOUSE TECHNICAL SUPPORT

Responsibilities

• Promote excellence throughout the department
• Complete a verbal parts order request form professionally
• Communicate with customers and co-workers professionally
• Update CRM and any open case files pertaining to issues being handled
• Ensure all information related to service meeting cases are fully updated and accurate
• Determine when equipment is not working to customer expectation
• Work with the Service Scheduling Coordinator to keep the schedule updated
• Perform other duties as required

Qualifications

• Dedication to excellence and a quality output
• Honest, reliable, and irreversible integrity
• Associates degree in an Engineering capacity, or 3 years practical experience
• MS Office (Intermediate – Outlook, Docs, Excel)
• Excellent mechanical aptitude
• Excellent customer service and troubleshooting skills
• Effective communication skills both written and verbal
• Minimal travel may be required; up to 10%