In-House Service Technician

Requisition ID: 950167 | Store #: E03018 | Full-Time

About the role

The In-House Service Technician plays a vital role in ensuring the operational excellence, reliability, and safety of ophthalmic and lens finishing equipment. This position is responsible for performing preventative maintenance, calibration, troubleshooting, and repair of specialized instruments used in medical and laboratory settings. The technician will provide both technical expertise and customer support, ensuring equipment meets performance specifications and quality standards. This role also involves maintaining comprehensive service documentation and supporting compliance with internal procedures and regulatory requirements.

Responsibilities

• Perform scheduled preventative maintenance (PM) and calibration on a wide range of ophthalmic and finishing instruments, including phoropters, slit lamps, autorefractors, and lens edgers.
• Diagnose, troubleshoot, and repair mechanical and electrical issues efficiently to minimize downtime and maintain customer satisfaction.
• Execute all calibration and service procedures in accordance with established Standard Operating Procedures (SOPs), manufacturer specifications, and applicable regulatory requirements.
• Maintain complete and accurate documentation of maintenance activities, repairs, calibrations, and equipment history within the company's service management system.
• Collaborate with external vendors or specialized service partners for complex repairs, parts sourcing, or advanced diagnostics when necessary.
• Manage and maintain an organized inventory of spare parts, tools, test equipment, and maintenance supplies to ensure operational readiness.
• Support internal and external customers by providing technical guidance, troubleshooting assistance, and product support via phone, email, or video.
• Participate in incoming inspection and testing of new or refurbished equipment prior to release or shipment.
• Assist in the evaluation and implementation of process improvements to enhance service efficiency, quality, and safety.
• Adhere to all company safety policies and regulatory requirements when handling tools, electrical systems, and optical instruments.
• Contribute to continuous improvement initiatives within the service department, supporting team goals and knowledge sharing.

Requirements

• Associate degree in Electrical Engineering, Mechanical Engineering, Biomedical Technology, or a related technical discipline; or equivalent hands-on training and experience in equipment repair.
• Minimum 3–5 years of experience in equipment maintenance, calibration, or technical support roles.
• Proven proficiency in reading and interpreting technical manuals, blueprints, and schematics.
• Strong mechanical and electrical troubleshooting capabilities, including familiarity with diagnostic tools and multimeters.
• Basic computer literacy, including experience documenting service work electronically.
• Strong communication and interpersonal skills, with a focus on professionalism and customer service.
• Ability to lift and move equipment (up to 50 lbs) and perform physically demanding installations.

Qualifications

• Experience working within the optical, ophthalmic, or healthcare device industries.
• Hands-on experience servicing ophthalmic instruments or lens finishing systems.

Pay

Pay Range: $23.75 – $36.78 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

• Health care
• Retirement savings
• Paid time off / vacation
• Various employee discounts